Chestnut Hill Brewing Company

Business reply on Google

Dear Andrea, Thank you for taking the time to share such detailed feedback—we appreciate you giving us a try and are really sorry your experience fell short of expectations. What you described around the initial welcome, seating, and overall service tone is not the experience we aim to provide. Feeling unwelcome or like an inconvenience is the opposite of what we want any guest to feel, and we’ll be addressing this directly with our team. Your comments about the lack of check-ins and how food was delivered are especially helpful and will be used for immediate coaching. I’m glad to hear you enjoyed the drinks and pizzas, but I'm disappointed the rest of the menu—and particularly the smashed chicken burger—missed the mark. Your feedback is valuable for our kitchen as we continue to refine both our offerings and consistency. I'd really appreciate the chance to make this right if you’re open to it. If you would consider giving us another shot, please reach out to us directly at [email protected]. I'd love the opportunity to show you the kind of experience we strive to deliver every day. Thank you again for your feedback.

Business reply on Google

Dear Nelson. Thank you for taking the time to share your feedback—we really appreciate it. We’re glad you found us to be a convenient stop when visiting the Wissahickon Valley Park. That said, I’m sorry to hear your experience didn’t quite meet expectations. As a small, independent brewery, we rotate our draft list frequently and brew in smaller batches, which can sometimes mean a more focused selection rather than a long list. We do aim to offer a range of styles including seasonal options, and your feedback is helpful as we continue to fine-tune that balance. On the food side, our menu is centered around wood-fired pizza and vegan-friendly pub fare, with an emphasis on fresh ingredients and house-made items. We’re sorry it didn’t stand out during your visit—that’s certainly not the experience we want to deliver. We’d love the opportunity to provide a better experience next time. If you decide to give us another try, please feel free to ask for a manager so we can help point you toward dishes and beers you might enjoy more. Thanks again for your feedback.

Business reply on Google

Dear Brandan, Thank you for taking the time to share feedback about your recent visit. I’m glad to hear your food came out quickly and that you enjoyed it, but I’m so sorry about the mix-up with your beer and flight—especially after being checked on multiple times. That’s certainly not the level of service we strive for and I truly apologize for the oversight. I’d like to make it right by comping your drinks and inviting you back to give us another chance to wow you. Please reach out to me directly at [email protected] so I can take care of it personally. Your experience is a valuable reminder for our team, and we’ll be using it as a learning opportunity to improve for future guests. Sincerely, Lindsey

Business reply on Google

Hi Lisa, I’m so sorry you had a frustrating time trying to find our menu. It is posted on our website, but I can see how it may not have been clear. You can find it under both the “Beer Garden” and “Taproom” drop-downs by clicking “Menu” → “View Menu.” For your convenience, here’s a direct link: https://www.chestnuthillbrewingcompany.com/taproom/taproom-menu/ . If you’d like to reach out directly, you’re always welcome to email me at [email protected] or use the “Contact Us” button on our homepage. https://www.chestnuthillbrewingcompany.com/contact-us/ We offer much more than pizza, and I’d love the chance to welcome you in so you can experience everything our team works hard to create. If you do decide to join us, please reach out—I’d be happy to personally make sure your visit exceeds expectations. Warm regards, Lindsey

Business reply on Google

Dear DiVa, Thank you so much for visiting us and for taking the time to share your experience! I'm thrilled to hear you enjoyed the food, service, and atmosphere during your visit — and that you found our plant-based burger to be delicious! I also appreciate your honest feedback about the cocktails. We're always looking to fine-tune our offerings, and your input helps us do just that. Next time, we'd love to guide you through our beer or mocktail selections to find the perfect sip for you. Looking forward to welcoming you back soon for another relaxing moment!

Business reply on Google

Dear Christina, Thank you for taking the time to share feedback about your recent dining experience. I am very sorry to hear you did not have a positive experience and were disappointed. I would like to speak with you further about your visit so I can determine with whom you interacted and use it as a training opportunity to improve in the future. Also, our Chef would like to speak with you about your feedback on the food. We operate from two kitchens and food comes out as it's ready. Our servers should be telling guests this and I apologize this did not happen for you. Kindly email me, [email protected], so I can speak with you further on the phone and connect you with our Chef. I would also like to invite you back and send you a gift card to give us another chance to "wow" you as you did not seem to experience our usual level of food and service that exceeds our guests' expectations. I look forward to hearing from you. Sincerely, Lindsey

Business reply on Google

Dear Meghan, I'm extremely sorry to hear about your recent dining experience at our brewery. We take all feedback very seriously and I sincerely apologize for the lack of clarity regarding allergens on our menu. Ensuring the safety of our guests is our top priority and we take food allergies very seriously. We understand the importance of clearly labeling allergens and will immediately review our menu design and make necessary adjustments to ensure that allergen information is prominently displayed and easily accessible to all our guests, both on our e-menu and in our physical menus. We are truly grateful for your support and feedback and would like the opportunity to make it up to you in the future. Please reach out to me directly at [email protected] and I will make sure you are well taken care of. I look forward to hearing from you soon. Sincerely, Lindsey Thank you for bringing this matter to our attention, and we look forward to serving you again soon with the high standards of quality and care that you deserve.

Business reply on Google

Dear Lance, Thank you for taking the time to share feedback about your recent experience. I am sorry to hear you did not have a positive experience and had to wait 20 minutes to be seated when you had a reservation. We do our best to seat all reservations on time and I apologize that was not your experience. I am also sorry to hear your pizza was undercooked. Again, that is not our standard and I will follow up with our team. I would like to invite you back to give us another chance to "wow" you! Kindly email [email protected] for further resolution of your concerns.

Business reply on Google

Dear MorandJay, I am happy to hear you received excellent service and that your food came out quickly. I am a little surprised to hear you found our menu to be limited. In addition to pizza, we also carry appetizers such as soft pretzels, buffalo cauliflower, fries, salt and vinegar chips, and lentil toast. We also have three salads including our firepit salad, miso green, and our warm brussel caesar. Lastly, we carry a few sandwiches including a chicken burger, falafel burger, and beyond burger. Is it possible you did not see these other menu items? If so, I'd love to invite you back to taste our other options! I'd like to hear your thoughts and feedback, please email [email protected]. Thank you!

Business reply on Google

Hi Tanya, Thank you for taking the time to share your feedback. I'm sorry to hear you did not have an experience that met or exceeded your expectations, but I am happy to hear you enjoyed the atmosphere and found our team to be friendly. I would like to speak with you further about the pizza. Kindly email me at [email protected] so we can connect. I would love the opportunity to "wow" you. Thank you again for your feedback.

Business reply on Google

Dear Katie, I am very disappointed to hear that you did not enjoy your experience in the Taproom today. We strive very hard to deliver customer service that exceeds our guests' expectations and I am sorry that was not your experience. I have already followed up with your server today and as a result of your feedback, we will immediately be implementing a new procedure for our unsweetened tea. We will automatically bring raw sugar, stevia, and a spoon with the tea for the customers who ask for it to be sweetened. In our Market location, we have been serving bottled tea so this is a new item for us. While it may seem simple, we are still new and are perfecting our best practices. I appreciate you bringing this to our attention. As for the receipt, I think there may have been some confusion. We typically have customers sign the receipt on our handheld devices so when the server brought a physical receipt for you to sign, I think he thought that is what you asked for. I apologize for the misunderstanding and am happy to email you a copy of your receipt if you provide your email. Lastly, I am the owner and I believe I was the person who was having a business meeting near your booth at l