Chicago Beef and Dog Company
🍽️ Restaurants · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inconsistent menu information and poor phone customer service
Business reply on Google
Thank you for the feedback. To clarify, third-party delivery platforms often have different pricing because they charge restaurants significant fees, and menu descriptions can sometimes vary or become outdated depending on the platform. For the most accurate pricing, menu descriptions, and ordering experience, please use our official website: www.chicagobeefanddog.com . Our Doritos Walking Taco is exactly that — made with Doritos. If another platform is showing Fritos, that is incorrect and will be addressed. As for the phone call, we apologize if the call was disconnected, but we certainly do not intentionally hang up on customers. We are a busy restaurant, and mistakes can happen during rush periods. We appreciate you bringing the menu inconsistency to our attention, but we do encourage customers to use our direct website rather than comparing multiple third-party platforms that may not accurately represent our menu or pricing. EDIT: You’re correct that, as the restaurant, we take responsibility for our menu presence—including third-party platforms. However, delivery apps rely on integrations and syncing systems that are not always controlled entirely in real time by the restaura
poor food quality and long wait times
Business reply on Google
Ryan, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take pride in delivering high-quality food and service, and it’s disappointing to know we missed the mark during your visit. We sincerely apologize for the quality of the fries and the long wait time you experienced. This is certainly not the standard we aim for, and we are addressing this issue with our kitchen team to ensure improvements. Your feedback is incredibly valuable in helping us enhance our service, and we’ll work hard to make sure this doesn’t happen again. We do make our fries fresh to order and we hand cut our own so we do not use a frozen product that has a better consistency. We would love to make things right. If you're open to it, we invite you to reach out to us directly so we can discuss further. Thank you again for your feedback, and we hope you’ll consider giving us another chance.
The food served was cold and appeared to be leftovers.
Business reply on Google
James, All of our food is cooked to order when the order comes in. When you order through DoorDash, we have no control once the food leaves our establishment. Sorry your experience wasn’t a pleasant one and we cordially invite you to eat and dine in at our restaurant To get the best experience
The order was missing items upon delivery.
Business reply on Google
Orders from Uber come directly into our point of sales system and we make exactly what comes through. Maybe your issue is with Uber, did you think to contact them before writing us a one star review ?! We hope you find what you’re looking for.
Foreign object found in delivered food order
Business reply on Google
Mitchell, Would it be possible to reach out to us? Customer service is our number one priority and we are so sorry to hear about what happened. We would love to make it right.
undisclosed ingredients, long wait times, and poor food quality
Business reply on Google
Dariku, Sorry your experience was not a 5 star one. Customer service is our top priority. As far as the poppy seed buns, we are a Chicago style hotdog spot and try to keep it as authentic as possible. Our bread is delivered daily from Chicago and this is part of the authentic experience. Additionally, did you let anyone know while you’re purchasing your order? If you wanted a light char on your hotdog, you could’ve easily asked for it and for maybe asked if we have another bread option. We hope you find what you’re looking for.
The food quality was poor and the hot dog was overcooked.
Business reply on Google
Sara, So sorry your experience didn’t meet your expectations. Customer service is our number one priority and we would love to try to make it up to you. Please reach out to us!
The Italian beef sandwich was small and overpriced.
Business reply on Google
Kameron, Not sure how much more Chicago style we can get. We even have our bread brought down daily from Chicago from Turano. The owner is from Chicago and all ingredients in our Italian beef are from Chicago. We hope you find what your looking for! You said you like the place in the service was great why the one star?!
The food was bland and the fries were soggy.
Business reply on Google
Miranda, Customer service is our number one priority and would love to make your experience a five star one. Did you discuss any issues you had with anyone at restaurant? Its a bit difficult help you after the fact.
The food quality was poor and inedible.
Business reply on Google
Elizabeth, Did you let anyone know about your experience at our restaurant? Customer service is our number one priority and would like your experience with us to be a 5 star one.
The food was served lukewarm and the prices were too high.
Business reply on Google
Olivia, So sorry your experience was not as you had hoped! We apologize for any inconvenience ! As far as pricing, We only sell ALL BEEF polishes, not pork, so they will be more expensive. We only use the freshest and finest ingredients and make our own french fries in house, which most people appreciate and are willing to pay more for. We hope you find what your looking for. AS
The food quality and portion size were unsatisfactory.
Business reply on Google
Annette, We are always open to feedback and appreciate yours. In our defense we are not sure how delivered daily bread from Turano bakery in Chicago, Vienna beef dogs, Leon’s polish sausages, an owner who was born and raised in Chicago in reataurant business doesn’t relate to Chicago style food…we can go on and on but no need. We know who we are. We hope you find what your looking for!
The hot dog condiments were insufficient and did not match expectations.
Business reply on Google
So sorry your experience was not as pleasant as you had hoped. We really do appreciate your feedback, but wish you brought up your concerns us to us directly. Being born and raised in Chicago for nearly 40 years the star of the show is always the Hotdog, in our case Vienna Beef which is a premium product, not the ingredients on top. We strive to make our food as authentic as possible which is the way your hotdog was made. Again we are sorry you did not enjoy your food as much as you wanted. Please come in for a regular sized Chicago style hotdog on us, as you may prefer it as the ratio of toppings to hotdog will be more.
Staff member acted aggressively and made the customer feel uncomfortable.
Business reply on Google
Mr. Duncan please except my sincerest apologies truly just an innocent mistake. Also the prices online are exactly the same as the prices in the store again I apologize. DC
The portion sizes are too small for the price charged.
Business reply on Google
Jay, Sorry you feel the way you do. We only carry authentic Vienna all beef hotdogs, have our bread delivered daily, and a full staff to pay, sorry we can’t compete with a hot dog cart! AS
The Italian beef sandwich was prepared incorrectly and overpriced.
Business reply on Google
Cherise, Sorry your experience was not an excellent one. Are you sure you are reviewing the correct restaurant?? We NEVER put lettuce on an Italian beef unless the customer asks. We pride ourselves on the quality of our ingredients and customer service. DC
Order was cancelled after a long wait without explanation
Business reply on Google
Frederick, I’m very sorry to hear about the experience you had with Grub Hub . As I explained to you when you called the restaurant at 7:30 pm we never received your order. Please feel free to leave Grub Hub a review. DC
Food quality and presentation did not match website expectations.
Business reply on Google
Misty, Sorry you did not have an enjoyable experience at our restaurant. Please visit our google images for all pictures of our food. We would like to discuss further with you about your experience. Please reach out to us. DC
The price of the hot dog is considered too high.
Business reply on Google
Doug, Thanks for your feedback. We only serve Vienna All beef Hotdogs which is a premium product and does cost more which a majority of our customers appreciate. We would hope you would re consider your 1 star review. AS
The hot dogs were burnt and the onion rings were undercooked.
Business reply on Google
Merrilene, We would have hoped you would have brought this to our attention while you were dining so we could address your concerns immediately. Sorry for your experience and we would like to discuss your concerns further. DC