Chico Malo
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The restaurant canceled a confirmed reservation without notifying the customer.
Inattentive server provided poor service and incorrect food orders
Bartender provided poor service and exhibited unsanitary behavior.
Business reply on Google
Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience at our bar did not meet expectations. We take concerns about hospitality and cleanliness very seriously, as both are core standards of our operation. I would love to make this right, if you could leave a contact email or phone number to reach you at. Best, Chico Malo GM- V
The bartender displayed a rude and unprofessional attitude toward customers.
Customer reports food poisoning after consuming elote at the restaurant.
Poor service and management with overpriced food quality
Business reply on Google
Thank you for joining us and for taking the time to share your feedback. We would appreciate the opportunity to discuss your experience and understand where we fell short. If you are open to it, please reply with your phone number and the best time to reach you, and our GM, Vee, will personally follow up. Thank you again, and we hope to connect soon.
Bartender was unknowledgeable about specials and acted dismissive toward the customer.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience at the bar. Our goal is for every team member to be knowledgeable and confident in our craft. It sounds like we missed the mark during your visit. We value your input and hope you’ll give us another chance to provide the warm and attentive service we’re known for. -V
Bartender was rude and unwelcoming regarding bar seating policy.
Server provided poor service and failed to deliver ordered drinks.
Excessive wait time and poor food quality
Server provided poor service and served lukewarm food.
Business reply on Google
Thank you for dining at Chico Malo and thank you for your feedback. We apologize for the less than great experience with our staff and would like the chance to find out more details from you. If you could kindly send your contact information to [email protected] so our staff can reach out that would be much appreciated
Poor service including incorrect glassware, missing utensils, and long wait times.
Manager unfairly refused service to customers based on false intoxication claims.
staff displayed dismissive behavior regarding a customer complaint about packaging
Long wait times and incorrect food order caused missed meal.
Long hair found in the pork verde dish
poor service, long wait times, and low quality food
The food served was cold and improperly prepared.