ChiTown Drive In
🎬 Entertainment · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
orders were not fulfilled and facility amenities were inadequate
Business reply on Google
Thanks for the information. We apologize, we had a bad night. The internet was down, and the text you sent was missed. We reached out to the text we missed with a code for a free movie. We promise your next experience will be better!
The ticket prices are considered too high compared to competitors.
Poor screen visibility, technical audio failures, and disorganized parking layout.
movie experienced technical glitches and distracting lights during the screening
The location suffers from excessive light, noise, and unpleasant odors.
Slow food delivery and incorrect order fulfillment
Other patrons caused disruptions with loud music and vehicle lights.
Technical issues caused movie cancellation and food order was never delivered.
Food order was never delivered and menu items were unavailable.
Long wait times, poor food quality, and difficult payment process.
Business reply on Google
Madison- We're really sorry you didn't have a great experience and that we missed the mark on the food. We've made some changes recently that we think will make an improvement to your next experience!
The drive-in movie screen was dim and blurry.
Business reply on Google
Kamila- We're sorry you didn't have a good experience. You caught us on the night that our bulb malfunctioned. We hope you'll give us another try.
The admission prices are considered too expensive compared to other locations.
Business reply on Google
Your review is very important to our small business. We believe that $35 for a family night out is a great deal and hope you give us a try soon.
The movie screen was dark and experienced frequent freezing and skipping.
Business reply on Google
Sorry you had a poor experience AB. Please reach out to us via email at [email protected]
A lost dog was present at the drive-in during a show.
Business reply on Google
We're really sorry to see a one star review. We cook/serve food from ChiTown Grill located inside of our facility. We get rave reviews! Be sure to try our tacos the next time!
customer unable to contact business for cancellation or rescheduling
Business reply on Google
Hi- Please feel free to reach out to us at [email protected]
movie buffering issues and missing food order
Business reply on Google
I'm sorry to hear you didn't have a good experience. I can't find your name to verify your ticket or your meal order- can you please email your ticket or name to [email protected]? Thanks
Poor facility conditions, disorganized parking, and unhelpful staff.
Business reply on Google
Hi Jarold- I'm sorry you didn't have a good experience with us. We're a small business (born out of the pandemic!) that has been doing our best to provide a safe place to enjoy some entertainment during these difficult times. Our lot was muddy this weekend from the melting snow and we do need the lot to be pitch black in order to have a good viewing experience for our customers. We know that we can give you a better experience- I can't find your name associated with a ticket for Encanto, but can you please email me to confirm the email address you used to purchase? We'd like to talk to you and give you a better experience. [email protected]
Improper parking management obstructed the view of the movie screen.
Business reply on Google
Hello- There was an unexpected event on site that caused a parking challenge. We typically only park cars that are there for the drive-in in the lot. As a small business, we truly care about your experience at ChiTown. I can't find your name associated with a ticket, but please email me so we can make it right and give you a better experience [email protected]. Thanks-
Overcrowded parking lot blocked the view of the movie screen.
Inconvenient location and bathroom access with mediocre food quality.
Business reply on Google
Hope you will try us again sometime!