Christian Brothers Automotive Hill Country Village

Business reply on Google

Wyatt, we're concerned to hear about your experience with the Mustang. We aim to provide thorough assessments and are disappointed if that didn't reflect in your visit. Please share your contact information and availability at [email protected] so we can discuss your experience further. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Zach, we are saddened to hear your concerns regarding the AC inspection cost and your experience with us. It's always our intention to provide transparent and quality services to our customers, and your feedback is valuable to us. Additionally, we are unable to locate a record of your visit based on the information provided in your review. Your thoughts on faith and integrity resonate with our values, and we sincerely hope to restore your trust. Please provide us with your contact information and availability at [email protected] to address any further concerns. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Greg, we're sorry to hear about your experience with the fuel pump repair and any miscommunications that occurred. Providing quality service and clear communication is important to us, and we’d like to discuss your concerns further. Please provide us with your contact information and availability at [email protected] so we can connect directly. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Tori, we understand your frustration regarding your car's timing and service. We strive for excellence and it's never our intention to cause delays or inconvenience. Please provide your contact information and availability to [email protected] to address your concerns. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Ana, we're sorry to hear about your experience and the safety concerns with your vehicle. We understand that the matter has already been addressed, and we hope you are now satisfied with the resolution. Should you have any further questions or need additional assistance, please provide us with your contact information and availability at [email protected]. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

We're committed to providing top-notch service to all our customers, and it's unfortunate to hear about your experience. Our team worked solely under the hood, addressing the brake squeal from the master cylinder and booster. The concern regarding the component near the steering wheel is unverified; however, we attempted a fix as a courtesy. We acknowledge your vehicle was at our shop for a total of 7 days, during which we communicated regularly and addressed your feedback swiftly While we didn't request a 5-star review, we acted promptly by contacting you within one day of receiving the online complaint. We encourage you to contact us at [email protected], so we can discuss this further. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Marques, providing a smoke-free environment for our customers' vehicles is crucial to us, and we're disappointed to hear about your experience. Please share your contact information and availability at [email protected] so we can address your concerns. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Jason, we’re confused to receive your review now, as your last visit was 6 years ago. It is never our intention to mislead our customers, and we strive for excellence in service. Please provide us with your contact information and availability at [email protected] to address these concerns directly. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

It's important that your automotive needs are fully met, Lee, and we appreciate you reaching out with your concerns. Our team would be more than willing to review our recommendations with you, so please feel free to send your phone number and availability to [email protected]. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Kaelin, it is important to deliver friendly and professional service, so it concerns us to read your comments. We offered to help you, but the original work was performed at our New Braunfels location which is within 25 miles. When we called the New Braunfels store they asked to have the vehicle towed back to their shop through a warranty program they have. All services performed within 25 miles of the original CBA service center must go back to the original service center. We are disheartened to read your review, as we did what we could to ensure you were assisted. We hope you'll consider removing this review, and if you have additional questions, please give us a call. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

We are sorry for falling short of your expectations, as we always want our customers to find value and quality in our service and work. We hope to reconnect to address your concern, so please send your best contact information to [email protected]. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

We have appreciated your continued support, Ray, and we're sorry to hear we fell short of your expectations this time around. We have reached out to you to resolve the issue, so please consider returning our call or text message. You are also welcome to contact us at [email protected]. Thank you, and we hope to hear from you soon. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

We understand that our work is just as important as the service, so know that we do not take your comments lightly. However, we have no record of you in our customer database. So we can look into this further, please send your phone number and availability to [email protected]. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Christopher, please know that we do not take your comments lightly. Customer satisfaction is important to us. On your initial visit, your concern was about a popping noise in the front. This was determined to be a CV axle failure. This concern was addressed and repaired on 03/28/2022. On your next visit, 04/11/2022, your concern was a vibration at 35 mph. Instead of driving you home in the shuttle, it seemed to make more sense to drive you home while we were riding with you to feel the vibration. This assists our service advisor to better understand your concern. Rotating the tires front to rear also moved the vibration to the rear. If you're unhappy with the vibration diagnosis, we'd be grateful for an opportunity to speak with you further about this concern. At your convenience, kindly send an email with your contact information to [email protected]. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Sameer, we understand your concerns and apologize for falling short of your expectations. We strive to deliver quality work and service, and we hope for an opportunity to address this matter in detail with you. When you can, please send your phone number and availability to [email protected]. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

We truly apologize for the delay, Sophia, as serving our customers in a prompt and efficient manner will always be our goal. We hope for the chance to make this right and earn your trust, so please send your phone number and availability to [email protected]. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Rebecca, we have treasured your continued patronage, and it saddens us to read we fell below your expectations this time around. As you know, you came to our shop twice regarding your check engine light, but when we looked over it, the check engine light was off and no data was saved in the vehicle's computer. We drove the vehicle several times on each visit, however, if the light stays off and the vehicle drives fine, then we have nothing to work with. If you can get the vehicle back to our shop when the check engine light is on, we will always be happy to recheck and diagnose the issue. Providing honest and helpful service will always be our aim, and we encourage you to reach out to [email protected]. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Scott, it's disheartening to hear our efforts to earn your complete satisfaction were not successful. As you know, during your visit we noticed you had a substantial amount of sludge in your engine. We provided you with pictures of the sludge and informed you that it was so bad the engine would fail in the near future. We offered for you to personally see what we had discovered because we wanted you to know what may occur soon and before you spent your money on the repair you originally came in to have fixed. We will always have our customers' best interests in mind, as you truly deserve nothing less. We are puzzled to read your comments, as we believed you were appreciative of our assistance and our team respected your decision when you declined any services. Please consider returning our calls or sending your phone number and availability to [email protected] so we may resolve this matter with you. Thank you. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Thank you for taking a moment to express your concerns, TJ. As you know, we performed an alignment for your vehicle when you initially arrived. Two weeks later when you returned from a trip from East Texas, you informed us the vehicle was pulling right. Our team informed you the alignment was off and re-aligned the vehicle. We also found that there was a large hump where the tire was separating in the driver's rear side. We are sorry for your inconvenience, but as our team discussed with you, your vehicle needs tires as they are 10 years old and there is a chance this issue happened due to the roads condition during your trip. The satisfaction of our customers is very important to us which is why we offered a free alignment check after you got your new tires, however, we respected your decision when you declined this service. We are committed to delivering knowledgeable and professional care, since we truly believe this is what you deserve so we are disappointed to know our efforts were not successful in meeting your satisfaction. Your time is appreciated, and we wish you the very best. Respectfully, Christian Brothers Hill Country Village

Business reply on Google

Our team is saddened to read that you feel this way, Julia, as we are dedicated to upholding the integrity of our service. We would appreciate the opportunity to promptly address your review, if you would be so kind as to send your phone number and availability to [email protected]. Thank you, and we hope to hear from you soon. Respectfully, Christian Brothers Hill Country Village