Christian Brothers Automotive Polaris
🚗 Auto & Repair · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Shop failed to diagnose vehicle issue after unnecessary battery purchase
The business charges excessive prices for routine maintenance and diagnostic services.
Pricing is significantly higher than standard market rates.
The business provided an inflated repair quote compared to other locations.
Mechanic recommended unnecessary repairs that were not present upon inspection.
Customer felt overcharged for services and pressured regarding repair decisions.
Business reply on Google
Heather, we appreciate your detailed feedback and are grateful for your return visit. We're pleased you recognized our professionalism, courtesy, and thorough diagnostics during your visit. We want to clarify that respecting our guests' decisions is a priority for us, and we strive to maintain a supportive atmosphere, whether or not they choose to proceed with recommended services. Please note that we completed what was approved by you, which was a full diagnostic (this is significantly more thorough than a courtesy inspection). We would welcome the chance to personally address your concerns, so please give us a call directly when you're able. Respectfully, Christian Brothers Polaris
The business quoted a price and then doubled it shortly after.
Business reply on Google
Prince, we genuinely appreciate your feedback and the opportunity to speak with you over the phone. We're committed to ensuring transparency and striving for excellence in every interaction. If there's anything further we can do to improve your experience, we're here to help. Respectfully, Christian Brothers Polaris
High diagnostic fee charged without providing a clear vehicle repair diagnosis.
Business reply on Google
We appreciate your feedback regarding your recent visit. We are pleased to know you found our staff courteous. However, you approved a comprehensive diagnostic procedure to properly address your vehicle’s rough idle. It was communicated that a courtesy or wrench-less inspection would have been insufficient to pinpoint the problem and could potentially be misleading. Our commitment is to deliver precise, transparent information. Our team thoroughly communicated the findings and the rationale behind the recommended repairs, which, if completed, would resolve the rough idle. It is important to recognize that aging vehicles, especially BMWs, often develop multiple significant mechanical issues that cannot be resolved purely with minor maintenance. As such, substantial repairs may be unavoidable, a reality any owner of a 15-year-old BMW should anticipate. The associated costs are part of maintaining a luxury vehicle, and we urge customers to align their expectations accordingly. If you require further clarification or wish to discuss this matter in greater detail, please contact us directly.
Delayed vehicle service and damage to the steering wheel
Business reply on Google
Laura, we regret to hear about your experience and appreciate the feedback regarding your oil change and brake inspection. Our goal is to offer efficient and respectful service to all our guests and this situation does not align with those standards. Please call the shop directly so we can speak with you about any concerns. Respectfully, Christian Brothers Polaris
Vehicle repair failed to resolve the issue and required additional diagnostic fees.
Business reply on Google
Forrest, providing thorough and dependable service is what we strive for with every customer, so we're saddened to hear about your experiences regarding your parking brake and fuel smell concerns. It's never our intention for our service to leave customers feeling disappointed, and we're committed to addressing situations comprehensively to build trust with our new customers. We invite you to call us at (614) 655-7008 to discuss your experience further. Respectfully, Christian Brothers Polaris
The business charged an excessive fee for a courtesy inspection.
Business reply on Google
While we value all feedback, we'd like to clarify that we do not charge for courtesy inspections and have no record of a visit under your name. It's never our intention to mislead or cause any misunderstanding. Please call the shop directly so we can speak with you about any concerns. Respectfully, Christian Brothers Polaris
The business quoted significantly higher prices for parts and labor.
Business reply on Google
Glen, we appreciate your feedback about the TPMS sensor replacement estimate. Our goal is to provide high-quality service, and it's never our intention for customers to feel otherwise. Please call us directly so we can address your concerns further. Respectfully, Christian Brothers Polaris
Shop negligence caused battery failure and additional repair costs for customer.
Business reply on Google
Calah, we strive to maintain respectful communication and high customer service standards. After discussing with our management, it's been confirmed that the dome light was not left on by our team, nor was there an admission of such. We aim to provide information to help customers understand their vehicles and were pleased to accommodate you during your service appointment. While we understand the frustration, we want to emphasize that we will not be pressured into providing free parts for systems we did not work on. It's important for interactions to remain constructive, and due to the concerns regarding recent conduct, we are unable to continue providing services to you at this time. Respectfully, Christian Brothers Polaris
The shop failed to repair the vehicle and provide status updates.
Business reply on Google
Daniel, we value the opportunity to resolve any concerns you might have experienced. It is never our intention for a customer to feel disappointed. Respectfully, Christian Brothers Polaris
Mechanic misdiagnosed vehicle issue and caused additional damage during repair.
Business reply on Google
Jim, delivering precise diagnostics is essential to us, and we regret to read of your dissatisfaction. It's important for us to clarify that we only address concerns stemming from services we've rendered. Should you wish to discuss your situation in more detail, you're welcome to provide your contact information and availability at [email protected]. Respectfully, Christian Brothers Polaris
The repair cost is high and the vehicle issue remains unresolved.
Business reply on Google
Adrian, we strive to provide high-quality service and regret to hear you were disappointed with your experience. However, we have thoroughly searched our database and have no records of a visit to match your name. Respectfully, Christian Brothers Polaris
incorrect vehicle diagnosis led to unnecessary and overpriced repairs
Business reply on Google
Brad, we are sorry for your disappointment regarding the pricing of your Chevy Trax's electrical system diagnostics and repairs. Our goal is to always maintain transparency and fair pricing for all our customers. Respectfully, Christian Brothers Polaris