Christian Brothers Automotive Space Center
🚗 Auto & Repair · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Shop charged for unnecessary labor that was never performed
Business reply on Google
Mr. Hidebrand, thank you for your feedback. We would like to clarify the work performed on your son's Jeep. Diagnosing a misfire requires a systematic inspection of the ignition system, including the coil, spark plugs, compression, and signal integrity. Our technician performed a comprehensive diagnosis to ensure the problem was not just masked but correctly identified. We found that the root cause was a connection issue within the wiring harness, which required resetting the pin to restore the ignition pulse to the coil. We stand by the necessity of this diagnostic process to ensure your vehicle's safety and performance.
Online appointment system failed to sync with business operating hours
Business reply on Google
Roy, providing reliable scheduling is important to us, and we regret the confusion with your appointment. We value your feedback and would like to discuss this further. Please provide your contact information and availability at [email protected]. Respectfully, Christian Brothers Space Center
Technician caused damage to the oil sending unit during service.
Business reply on Google
Cathy, we regret the concerns you shared from your recent visit. Regarding your oil pan, oil was present before any work was performed on your vehicle. We aim to be transparent, which is why we removed your cabin air filter and showed it to you, highlighting it was dirty. We also have pictures documented in your digital vehicle inspection. If Google allowed, we would gladly share these pictures online. We welcome you to post the images we sent to you to demonstrate our findings. Please reach out to us with your contact information and availability at [email protected] so we can further discuss. Respectfully, Christian Brothers Space Center
Unnecessary repairs, excessive diagnostic fees, and battery drained by staff.
Business reply on Google
Kelly, we're genuinely concerned to hear about your recent experience with us and understand your frustration regarding the repair process and the concerns with your truck. It's our goal to provide fair and transparent service. Please reach out with your contact information and availability at [email protected] so we can address your concerns promptly. Respectfully, Christian Brothers Space Center
recurring vehicle issues and excessive diagnostic fees after expensive repairs
Business reply on Google
We are grateful for your business, but just want to respond to your review. The first time you came to our shop we performed an oil change with a free tire rotation on 10.21.2024. You declined some recommended services at that time. The second time you came to our shop, We performed an oil change 04.09.2025. You declined some recommended services at that time. The third time you came to our shop, We performed an oil change, tire rotation, state inspection, replaced wiper blades. protected your battery terminals, replaced rear shock absorbers and your serpentine belt on 11.03.2025. The fourth time your came to our shop, we replaced an engine valve cover and gasket to correct an oil leak. This was on 11.10.2025. Then you came back on 02.25.2026 for a check engine light that was on. We ran diagnostic and found that the purge solenoid and the leak detection pump had failed and needed to be replaced. These components are not associated with the previous repairs and not even on the same system or not located near any parts that were previously repaired. These parts are located toward the rear of car. Everything that we work on is covered by our warranty and if there is a failed part the
Unauthorized installation of used parts and poor communication regarding vehicle status.
Business reply on Google
We aim to provide clarity and value to all our customers and are disappointed that your experience differed from our goals. Regarding your car, we want to address your concerns properly, so please share your contact information and availability at [email protected]. Respectfully, Christian Brothers Space Center
Shop failed to repair vehicle after three weeks and high cost.
Business reply on Google
Mike, we’re sorry to hear about your frustration and disappointment following your recent visit. We always strive to provide professional, thorough service, and regret that your experience did not meet your expectations. For transparency, your vehicle had a pre-existing coolant system issue stemming from prior accident damage. You requested a coolant flush, which we performed multiple times, and we even installed a secondary cooling pump at no charge in an effort to assist. After several test drives, the coolant warning light continued to appear after about 50–60 miles. Because Mercedes uses proprietary diagnostic software, we recommended that you visit the dealership to further diagnose the issue. While we understand your frustration, our recommendation was based on the limits of what could be diagnosed outside the dealership’s system. We’d still appreciate the opportunity to discuss this further and clarify any remaining concerns. We wish you the best in meeting your future automotive needs. Respectfully, Christian Brothers Space Center
Mechanic installed defective clutch and attempted unnecessary transmission repair
Business reply on Google
As there is a time where everyone makes a mistake. And we had a new part that failed after installing. The failure of the clutch mimicked a synchronizer failure in a standard transmission. I am Andy that is mentioned in this review. I talked with the owners of the car and they have accused me of "stealing" from them, which is not true. I want to close the loop on this review, because I completely refunded the total cost of the repair to the owners of this car. I will always do the right thing! Andy - Owner
The business overcharged an elderly customer for vehicle repairs and parts.
Excessive charges for a catalytic converter replacement on a minivan.
Business reply on Google
Ms Black…I would never take advantage of your mom or any of our guest. Please go look at repairpal.com and enter your mother’s vehicle information. It will give you a nationwide average. The average for one was about $2400.00 for two was $5600.00 before fees and tax. We replaced both catalytic converters, with factory original converters not aftermarket. If you want to discuss give me a call at the shop. Respectfully Andy Owner
Business refused to perform an emissions test near closing time.
Business reply on Google
Chad, providing a timely and convenient service is important to us, and we regret if your experience didn't meet your expectations. Please share your contact information and availability at [email protected] so we can address your concerns directly. Respectfully, Christian Brothers Space Center
The business significantly overcharged for automotive parts and displayed unprofessional…
Business reply on Google
Olivia, we're concerned to hear about your disappointment with the pricing and interaction you described. Our goal is always to uphold the highest standards of transparency and professionalism for our customers, and our work is backed by our 3 year/36,000 mile Nice Difference Warranty for added value and peace of mind. We'd like to discuss this further and understand better how we can assist. Please provide your contact information and availability at [email protected]. Respectfully, Christian Brothers Space Center
Business failed to honor the promised loyalty program discount for oil changes.
Business reply on Google
Cinthia, while we value every customer and their feedback, we adhere to our policy of not combining promotions. This practice is standard in maintaining clarity and fairness for everyone. It's unfortunate that you were dissatisfied, and we are here to address any further questions or concerns. You are welcome to contact us directly at [email protected]. Respectfully, Christian Brothers Space Center
The shop charges a non-refundable diagnostic fee for engine light checks.
Business reply on Google
Mrs Funk…we pay our technicians for their knowledge and abilities. I would never ask them to work for free! Here at Christian Brothers Automotive we are transparent with what we charge to our guest. You have been a valued customer and hope to serve you in the future.
Business failed to honor promotional pricing despite prior confirmation.
Business reply on Google
Valentina, we prioritize transparent communication and regret any misunderstanding regarding the promotion. We would appreciate discussing your experience further. When you're able, please provide your contact information and availability at [email protected]. Respectfully, Christian Brothers Space Center
customer charged significantly more than the quoted price for an alignment
Business reply on Google
Nick, we genuinely regret to hear about your recent experience with our team regarding your alignment and the traction control concerns. Our goal is to provide clear communication and reliable service. Please share your contact information and availability at [email protected] so we can better understand your situation and address your concerns. Respectfully, Christian Brothers Space Center
shop provided an incorrect and expensive diagnosis for vehicle repairs
Business reply on Google
Jarin, we appreciate your detailed feedback and are concerned about your recent experience with your Ford F-150. It’s never our intention for customers to feel dissatisfied with our services. However, we have no history of your visit in our system. Please provide us with your contact information and availability at [email protected] so we can address your concerns directly. Respectfully, Christian Brothers Space Center
Shop charged diagnostic fee despite customer identifying the known leak beforehand.
Business reply on Google
It disappoints us to hear about your experience. Providing clear and thorough communication is essential to us, and we'd like to understand more about what happened. Please share your contact information and availability at [email protected] so we may address your concerns. Respectfully, Christian Brothers Space Center
Inaccurate diagnostic and unprofessional staff behavior regarding repair costs.
Business reply on Google
Gabriela, it disappoints us to hear about the difficulties you experienced, as we endeavor to provide professional and courteous service. We take your feedback seriously and would like to delve deeper into the matter. Please send your contact information and availability to [email protected]. Respectfully, Christian Brothers Space Center
Staff displayed rude behavior and unilaterally rescheduled a customer appointment.
Business reply on Google
Trent, we interviewed you after you were terminated from another Christian Brothers Automotive. We interviewed you, liked what you said, and what you claimed you could do, so we gave you a second chance to lead a Christian Brothers Automotive shop. However, who we interviewed and who showed up to lead my shop were two different people. You showed up and lasted less than 2 days. You walked off the job without notice. I'm confident to say that you do not know me professionally or personally to talk about how I treat people. Respect is absolutely important to me and my team. I wish you the best. Respectfully, Andy Miller - Owner, Christian Brothers Space Center