Christie Nail Salon (Upper East on 70th st)
💅 Beauty & Spa · New York
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor manicure quality and unsanitary salon equipment
Dip powder manicure peeled off prematurely after nine days.
Unsanitary salon conditions caused bleeding and injury during a manicure.
Gel manicure chipped and peeled within two weeks.
Poor quality gel pedicure application and rough cuticle care by technician.
Staff caused an infection requiring urgent medical care and antibiotics.
malfunctioning UV lamps caused poor polish application and dismissive staff behavior
Poor quality pedicure with lack of attention and unexpected service limitations.
Manicure chipped within twenty-four hours and staff refused to fix it.
Poor quality nail application and uncomfortable payment policy.
Business reply on Google
Hello. Reina. I'm sorry to hear that. But Today's all our technician is good experience. Today daisy give you service shes fabulous job. I don't think I can accept that your opinion. Usually regular manicure is better Pay before polish so you don't smudge. Its better way pay before polish then later. Thats very common. Also anywhere in NYC service job is pretty much 20% of tips very generous. I hope you understand that.Thank you.
The salon lacks proper sanitation and hygiene practices between customer services.
Poor nail shaping, uneven polish application, and premature gel chipping.
Business reply on Google
Dear Margaret, we apologize for the inconvenience you went through. Please feel free to call or visit us to fix any issues with your nails.
Customer contracted a wart from unsterilized pedicure tools
Business reply on Google
Dear Lauren, we take everyone's comments seriously and sorry to hear about getting warts. However, there has been a misunderstanding that here at Christie Nail, all the tools that are used once must be sterilized prior to using it again and we never reuse the tools.
Unsanitary salon conditions and painful, unprofessional nail removal technique.
Business reply on Google
Dear Katharine, we apologize for the inconvenience you went through. We do clean and disinfect around the store thoroughly as much as we can. We would've appreciated if you could bring what you didn't like so that we could rectify the situation.
The salon was unclean and hair was trapped in acrylic nails.
Business reply on Google
Dear A team rocks, we apologize for the inconvenience you went through. Please feel free to stop by, we will fix it for you.
Poor quality acrylic nail application and rushed service by technician.
Business reply on Google
Dear Rosa, we apologize for the inconvenience you went through. Sometimes it gets busier than usual and sorry that you felt rushed, never meant to make you feel that way. We would've appreciated if you can tell us so that we can fix your nails.
Manicure damaged nails and pedicure was poorly reapplied
Business reply on Google
We are sorry to hear that you are not satisfied with the experience. Happy customers are our top priority and we tried to accommodate and we find it unfair that you are leaving us a comment like this. We would've appreciated if you can bring this up while you were at the salon so that we can rectify the situation.
The nail technician provided an uneven and poor quality manicure.
Business reply on Google
Dear Depika, I am positive that you are confused with other salon. What is the date you came in and who did your nails? I am the only one taking care of all the customers now, neither that photo you posted nor the feedback is recognizable. We find it extremely unfair that you are blaming us for something that we've never done. Stop by and check for CCTV recordings to see what you are saying is true.
Nails started coming off three days after the service.
Business reply on Google
Dear Beverly, we apologize for the inconvenience you went through at our salon. We strive our best to provide quality service and willing to accommodate our customers. We would have appreciated if you could bring this when you were at the salon so that we can rectify situation.
cramped salon space and poor customer service during pedicure