CICERO NAIL BAR
💅 Beauty & Spa · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer waited over an hour without service or communication from staff.
Business reply on Google
Hi Antoinette, Thank you for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet your expectations, especially as a valued customer who has been our long time customer. We understand how frustrating it must have been to wait, particularly with your child accompanying you, and we’re sorry that our communication during your visit was not as good as you expected. We would like to clarify that your visit was accommodated as a walk-in rather than a scheduled appointment. While we always do our best to serve every guest as quickly as possible, we also have a responsibility to honor our pre-booked appointments at their scheduled times. As a result, there are occasions when walk-in services may experience longer wait times while our technicians complete previously scheduled appointments. That said, we agree that we should have kept you informed throughout the wait and communicated the expected timing more clearly. We also regret that you did not receive the level of attention and care you have come to expect from us. We truly appreciate your support, and we’re sorry this experience left you feeling disappointed. Your feedback has been shared w
Customer waited one hour for service without being helped
Staff caused bleeding during manicure raising concerns about sanitation and infection.
Business reply on Google
Hi Izara! We are sorry to hear that but your name did not appear to be in our system. So we cannot confirm your services. We care about customer satisfaction and sanitation is our priority. Please contact us directly for further assistance. Thank you!
Inconsistent pricing and technician inability to perform requested nail services.
Staff provided poor service and treated a child with unprofessional behavior.
appointments are not honored and staff provides poor customer service
Business reply on Google
Thank you so much, Leticia! We're delighted to hear that you loved your nails and had a great experience with Adam. Your recommendation means a lot to us. Looking forward to seeing you again soon!
Poor nail application quality and incorrect billing for services rendered.
The business charged significantly higher prices than the initial quote provided.
Poor nail shaping, uneven french tips, and accidental skin injury.
Gel manicure chipped one day after application
Acrylic nails fell off shortly after application.
Technician yelled at customer over a pricing misunderstanding
Nail fill and pedicure quality was poor and did not last.
Technician caused physical pain and failed to replicate requested nail design.
Poor quality nail services provided by new staff members.
Technician caused physical pain and damage to nail beds during removal.
Poor acrylic application and long wait times for service.
Business reply on Google
Hi Marilupe Aria, your name did not appear to be on our system. Please contact us directly to solve the problem you are having. Thank you so much! and have a wonderful day.
customer developed recurring finger infections after nail services
Business reply on Google
Thank you, America, for your kind words! We’re glad we could accommodate you last minute and help you get your nails ready for the ceremony. It’s always our goal to provide excellent service, and we’re thrilled that you left happy. Looking forward to seeing you again!
The nail repair was performed poorly and did not match.
Business reply on Google
Hi Nevien Abuzir! Our records did not showed that you had tried 2 times to get your nail fixed. Our record shows that when you came in the first time you’ve got 1 nail taken off, we took it off for free because you told us that you have to go to the doctor. Now you came in for 1 nail fix. Our technician had mentioned to you that if you get your ONE nail done at our salon then the chrome will not match your 9 other nails because you’ve got your nail done at other nail salon. We cannot match what they have since other salons carried different brands of chrome and you said “ THAT IS OKAY” that is why we fixed your ONE nail as A FAVOR. If you have any concerns or questions, please feel free to contact us directly. Thank you!
customer developed an infection after nail removal services
Business reply on Google
Hi Ryesha! sorry to hear that you are not satisfied with your service. But your name did not appear to match any of our customer records. Please contact us to resolve the problem. Thank you!