Cinderella Nails and Spa
💅 Beauty & Spa · Friendswood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality nail application and high pricing for service provided.
Business reply on Google
Addison, we’re sorry your refill did not come out the way it should have. The French lines, finish, and shape should have been cleaner, and we understand why you’re upset. Please contact the salon so we can fix or redo the nails for you at no charge. We want the chance to make this right and correct anything you are unhappy with.
Business charged more than the quoted price for acrylic nail removal.
Business reply on Google
Clarissa, we’re sorry for the confusion and for the experience you described. If you were quoted $10 for acrylic removal, we should have honored that price or clearly explained any difference before the service was done. We also apologize if you felt pressured to get a refill after declining. That is not how we want our guests to feel. Please contact the salon so we can review this and make it right.
technician failed to complete scheduled pedicure and prioritized another customer
Business reply on Google
Hattie, we’re very sorry for the experience you had. As a longtime guest of Cinderella Nail Spa, you should never feel overlooked or mistreated. It sounds like there was a clear miscommunication with your appointment and the pedicure service you requested, and we apologize for the frustration and wait this caused. We appreciate you bringing this to our attention so we can address it with our team and improve how appointments are handled. Please contact the salon and ask for a manager. We would appreciate the chance to make this right and earn back your trust.
Staff provided poor service and behaved unprofessionally toward the customer.
Business reply on Google
Hi Samantha, we’re very sorry to hear about your experience. This is not the level of service or professionalism we want any guest to feel at our salon. Every client should feel welcomed, respected, and comfortable from the moment they walk in. We appreciate you sharing this feedback, and we will review this with our team so we can address what happened and improve. We apologize again that your visit did not meet expectations.
Poor quality nail application and unprofessional staff behavior.
Business reply on Google
Hi Samantha, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it is when both the service and the final result fall short. Your comments regarding the interaction with your nail technician and the quality of your nails have been shared with our team. We are committed to providing professional service and quality work, and feedback like yours helps us identify areas where we can improve. Thank you again for your honest feedback. We appreciate you giving us the opportunity to improve our service.
online booking system fails to assign technicians for appointments
Business reply on Google
Hi, thank you for taking the time to share your feedback. We sincerely apologize for the delay and frustration you experienced during your visit. Since your review, we've made improvements to our online booking process to better match appointments with technician availability and provide a smoother experience for our guests. We understand how valuable your time is and regret that we fell short during your visit. Thank you for your feedback. It has helped us improve, and we remain committed to providing a better experience for every guest.
Nail salon refused to repair damaged shellac nails without full payment.
Business reply on Google
Hi Robin, thank you for being a loyal guest for so many years and for taking the time to share your feedback. We're truly sorry to hear that your most recent experience left you feeling disappointed. We understand how frustrating it must have been, especially after being a longtime customer. Over the past two years, we've continued to review and improve our policies and our approach to customer service to provide a better experience for every guest. We sincerely appreciate the many years you trusted us with your nail care and thank you for your honest feedback. We wish you all the best.
Nails were done incorrectly and staff requested extra payment for correction.
Business reply on Google
Good afternoon Mrs. Knox, I’m sorry to hear you didn’t get the nails you wanted. You’re welcome to come in and have it fix or redone. Please let our front desk know. Thank you.
Acrylic nails fell off shortly after application.
Acrylic nails lifted and fell off prematurely due to poor application.
Staff provided poor quality work and interrupted services due to scheduling errors.
Appointment was not honored resulting in an excessive wait time.
Front desk refuses to honor coupons and points for services.
Customer developed nail fungus after receiving service at the salon.
Staff member provided poor service and handled customer aggressively.
The nail technician provided poor shaping and painting quality.
Nail technician provided poor quality service and ignored filing requests.
Nail dip sets failed to last longer than one week
Unsanitary tools caused a severe fungal infection requiring medical treatment.
staff caused physical injury and bleeding during pedicure service
Business reply on Google
Good Afternoon Kristin, thank you for your feedback and thank you for bringing the situation to management's attention. Please give us a call at 281-485-5485 so that we can discuss this in detail. Jon Cinderella Manager