Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Online ticketing system error resulted in incorrect date for movie tickets.
Business reply on Google
Hello Jesus, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
excessive service fees charged for movie tickets
Business reply on Google
Hello Jonathan, we want to make sure that you're getting a bang for your buck. If you are willing to give us another chance, you may visit cinemark.com/discounts and see our list of discounts. In the meantime, we invite you to share your additional comments at cinemark.com/contact-us or 1-800-CINEMARK so we can continue to improve our services.
The theater seats in auditorium four are uncomfortable and lack cushioning.
Business reply on Google
Hello Benjamin, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Staff and management were unprofessional when addressing alleged noise complaints.
Business reply on Google
Hi, we're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Theater denied entry to children under six after six pm
Business reply on Google
Thank you for bringing this to our attention, Lauren. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
theater seats failed to recline during the movie
Business reply on Google
We are sorry to hear about your disappointment, Marisa. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Promised event and promotional items were not provided at the screening.
Business reply on Google
Hi Mari, we're sorry for the frustration regarding the scream 7 merchandise selling out. We understand how disappointing that must have been, especially on opening night. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
The theater heating system was broken during freezing weather conditions.
Business reply on Google
Hello Donna, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Employee was rude and impatient while customer accessed digital tickets.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Lillian. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
customers experienced food poisoning after consuming the popcorn
Business reply on Google
Hi Jaffar, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Theater canceled tickets without explanation or valid reason
Business reply on Google
Hello Andrew, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Restrooms lack baby changing tables and feminine hygiene products.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Vikram. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Staff refused to replace cold popcorn and displayed poor customer service.
Business reply on Google
We're sorry to hear you didn't have the best experience during your last visit, Phil. Your satisfaction is our priority, so we want to make sure we're providing excellent service and that we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
System failure prevented payment and a roach was seen on counter.
Business reply on Google
Hi Joshua, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Stale popcorn and dirty restrooms at the cinema.
Business reply on Google
Thanks for your feedback, Johnny. We want to make sure we maintain our theatre in tip-top condition and that we're serving you hot, fresh snacks that you can enjoy with every movie to guarantee a delightful movie experience. We're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
theater lobby and seating area are infested with insects and broken
Business reply on Google
Hi Raychelle, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Refill station was closed before the final movie screening ended.
Staff were rude and refused to accommodate standard concession requests.
Business reply on Google
We're sorry to hear you didn't have the best experience during your last visit, Stacy. Your satisfaction is our priority, so we want to make sure we're providing excellent service and that we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Staff refused to provide a popcorn refill per company policy.
Business reply on Google
Hi Mateo, thank you for bringing this to our attention. We strive to provide clear and accurate information to our guests, and we apologize for any confusion regarding the refill policy. We'll share your feedback with our Austin team to ensure a better movie-watching experience in the future. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
The bathroom facilities were not well-maintained or clean.
Business reply on Google
Thanks for your feedback, Maribel. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.