Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theater policy prohibits customers from bringing reusable water bottles inside.
Business reply on Google
We'd like to look into your concerns, Tara. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Security guard repeatedly harassed customers regarding a water bottle policy.
Business reply on Google
This is concerning to hear, Steven. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Fandango ticket seat assignment did not match theater layout
Business reply on Google
Hello B Luscombe, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
The theater building was filthy and smelled unhygienic.
Business reply on Google
Thanks for your feedback, Cherie. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Poor service, low food quality, and excessive noise from adjacent theater.
Business reply on Google
We are sorry to hear about your disappointment, Cinemark. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
inappropriate behavior by other patrons was not monitored by staff
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Breanna. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
The theater had a bad smell and broken air conditioning.
Business reply on Google
Hi Edwarx, we always want to live up to our promise of delivering the best cinematic experience. Please tell us how we can be better at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Order ahead food service was significantly delayed and poorly managed.
Business reply on Google
Hi Michelle, we value your time and we'll continue to speed things up so you can properly enjoy your Cinemark experience. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
payment processed for unavailable seats with no customer support response
Business reply on Google
Hello Ny, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Thin walls caused noise interference and staff refused to apply points.
Business reply on Google
Hi Darya, we're disappointed to see your visit was not up to standards. Can you please let us know what we can improve at cinemark.com/contact-us or 1-800-CINEMARK? Thank you.
Cinemark sold tickets for a closed theater and failed to refund automatically.
Business reply on Google
Thank you for your feedback, J D. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
The theater has poor hygiene, dirty restrooms, and unhelpful staff.
Business reply on Google
Hi Ember, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Kitchen closed before the final movie screening ended
Business reply on Google
Hi RB T, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Theater changed movie screening without notifying customers who purchased tickets.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Kathrine. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Broken furniture, poor food quality, and inadequate soundproofing in theater.
Business reply on Google
Hi Stephen, we're sorry to hear you didn't have the best experience during your last visit. We want to make sure we're keeping the place well-maintained and providing you with delicious, great quality food as well as excellent service. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
The theater was dirty and lacked functional drink machines and cooling.
Business reply on Google
Hello Aleta, we're sorry to hear this. We always aim to provide a pleasant and comfortable movie experience. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
poor service, lack of refills, lighting issues, and unclear theater signage
Business reply on Google
Hi Ben, we are sorry to hear your Cinemark experience was less than stellar. We try our best to make sure that our visitors have a great time with us, but it looks like we fell short here. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Uncomfortable seating and poor theater layout hinder the viewing experience.
Business reply on Google
Hello Debra, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share your comment with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our service.
Senior discount not applied and theater phone lines are unresponsive.
Business reply on Google
Hello Johnnie, We're sorry to hear you're having difficulty connecting with us. We would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater was dirty with sticky chairs and poor sound quality.
Business reply on Google
Hi Jafet, we are sorry to hear your Cinemark experience was less than stellar. We try our best to make sure that our visitors have a great time with us, but it looks like we fell short here. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.