Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused entry to movie despite customer being over age.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Ava. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Inconsistent enforcement of age verification policies for R-rated movies.
Business reply on Google
Thank you for bringing this to our attention, Dannyelle. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Stale popcorn, delayed start, freezing temperature, and damaged movie screen.
Business reply on Google
Hi Rev, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience and that we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Inconsistent enforcement of age policies for R-rated movies by theater staff
Business reply on Google
Hello Leah, we're sorry to hear your daughter had this experience. We aim to provide the best service possible and want everyone to always feel comfortable at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Staff enforced incorrect age policies and ejected customers after ticket purchase.
Business reply on Google
This is concerning to hear, Brooke. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
theater 7 has persistent audio issues and failed to rewind
Business reply on Google
Hi Kelsea, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The theater was dirty and contained a pest infestation.
Business reply on Google
Hi Lindsey, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Theater temperature is uncomfortably hot and staff was dismissive and discriminatory
Business reply on Google
Hi Lehlani, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater served raw chicken tenders and refused an easy refund.
Theater staff failed to address disruptive behavior by other patrons.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Bill. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Employee forced customer to vacate paid seat for others
Business reply on Google
Hi ReyAngelo, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater chairs are damaged and the concession line is inefficient.
Business reply on Google
Thanks for your feedback, Shayne. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
long wait times at concessions and high prices for drink refills
Business reply on Google
Hi Zach, we're sorry to hear you didn't have the best experience during your last visit. We want to make sure we're providing you an experience that gives you a bang for your buck. If you are willing to give us another chance, you may visit cinemark.com/discounts and see our list of discounts. In the meantime, we invite you to share your additional comments at cinemark.com/contact-us or 1-800-CINEMARK so we can continue to improve our services.
Disruptive theater environment and poor quality food service
Business reply on Google
Thank you for your feedback, Callista. We always want to be your go-to movie theatre and we're disappointed to hear about the issues that you encountered. We want everyone to have a wonderful experience and to have a great time. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Staff refused to allow a child to bring water inside.
Business reply on Google
Thank you for your feedback, Jack. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Unprofessional staff, poor cleanliness, and unresolved seating issues at the theater.
Business reply on Google
This is not the impression we want to leave. We strive to deliver a remarkable movie experience, and it seems like we missed the mark this time. We're consistently trying to improve our services and we would appreciate it if you'll let us know where we fell short. Please feel free to reach out to us at 1-800-CINEMARK or cinermark.com/contact-us.
The theater ventilation failed and staff refused to address the issue.
Business reply on Google
Hello Vicki, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Staff failed to accommodate accessibility needs for a disabled patron.
Business reply on Google
Thank you for bringing this to our attention, and we're very sorry to hear that you didn't have the best experience with our team. We want to make sure that everyone always has a great and comfortable time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information. Thank you.
Long wait times for food and unavailable seat delivery service.
Understaffed concession stand prevented purchase of snacks before the movie.