Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The theater lacked air conditioning during a three hour movie.
Business reply on Google
Hello Chris, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
excessive pricing for food items at the movie theater
Business reply on Google
Hi, thank you for your feedback. We strive to serve delicious snacks and great value to our guests. We will share your feedback with our team as we continually strive to enhance our services. In the meantime, please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Employee licked finger while preparing food without washing hands
Business reply on Google
Hi Parnian, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Age restrictions were not clearly displayed during the online ticket purchase.
Business reply on Google
Thank you for bringing this to our attention, Jannette. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Manager was rude regarding a billing error for a snack purchase.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Grant. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Broken booking systems and understaffed reception prevented ticket purchase.
Business reply on Google
Hello Victor, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
movie screening interrupted by a false fire alarm evacuation
Business reply on Google
Hi Brian, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Employee refused to check stock and hung up on customer.
Business reply on Google
Hi, we're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can address the situation directly.
Vehicle break-ins occurring in the business parking lot
Business reply on Google
This is concerning to hear, Krystal. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Customer experienced insect bites while sitting in the theater.
Business reply on Google
Hi Liz, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Employee allegedly pocketed cash difference from a concession transaction.
Business reply on Google
This is concerning to hear, Nicole. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater opened later than the time listed on the website.
Business reply on Google
Hi Hannna, we're sorry for the inconvenience. Our hours of operation should always be clear and abided by. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
staff failed to assist a disabled veteran with mobility issues
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Raul. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
hostile behavior and use of explosives in the parking lot
Business reply on Google
This is concerning to hear, Orlando. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The IMAX theater equipment is outdated and needs an upgrade.
Business reply on Google
Hi, we're sorry to hear that your experience was less than stellar. We'll take note of your feedback and take it into consideration for future improvements. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Vehicle broken into due to lack of parking lot security.
Business reply on Google
This is concerning to hear, Nimesh. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater was dirty and understaffed with long wait times.
Business reply on Google
Hi David, we are sorry to hear your Cinemark experience was less than stellar. Providing efficient service and maintaining our theatre in tip-top condition are our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Lack of security cameras resulted in vehicle break-ins and theft.
Business reply on Google
Hi Tyler, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Technical failure caused cancellation of a special 70mm film screening.
Business reply on Google
We are sorry to hear about your disappointment, Nicholas. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Facility is unsanitary with poor service and uncomfortable seating.
Business reply on Google
Hi, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.