Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
theater seats were broken and failed to recline properly
Business reply on Google
Hello Angel, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
Broken air conditioning and refusal to provide a refund or compensation
Business reply on Google
Hello Matt, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Security officer threatened customer with handcuffs while waiting in parking lot.
The movie theater and restrooms were extremely dirty.
Business reply on Google
Hello Tayja, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
theater seats and floors were dirty causing damage to clothing
Business reply on Google
Hi Raymond, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Unsanitary restrooms and unprofessional management response to customer feedback.
Restrooms were closed due to a water outage during the movie.
Business reply on Google
Hello Darrah, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
Long wait times due to limited concession stand availability
Business reply on Google
Hi Esteban, we value your time and we'll continue to speed things up so you can properly enjoy your Cinemark experience. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Staff members were rude and provided inconsistent information over the phone.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Andrea. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can address the situation directly.
Ticket booth was unstaffed and employees could not provide opening times.
Business reply on Google
Hello Danita, we're sorry to hear your husband had this experience. We aim to provide the best service possible and want everyone to always feel welcomed at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
insufficient staffing and lack of food inventory during peak hours
Business reply on Google
We're sorry to hear you didn't have the best experience during your last visit, Todd. Your satisfaction is our priority, so we want to make sure we're providing excellent service and that we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
General manager treats subordinate staff poorly and unfairly disciplines employees.
Manager was rude and failed to provide assistance to the customer.
Business reply on Google
Hi, we're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
inappropriate behavior by other patrons disrupted the movie experience
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Amy. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Broken theater seats and poor quality food service.
Business reply on Google
Thanks for your feedback, Michael. We want to make sure we maintain our theatre in tip-top condition and that we're serving you hot, fresh snacks that you can enjoy with every movie to guarantee a delightful movie experience. We're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
The popcorn served is consistently stale and not freshly prepared.
Lack of staff enforcement regarding disruptive behavior during the movie.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Kayla. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Staff refused valid identification and exhibited discriminatory behavior toward customers.
Business reply on Google
We are sorry to hear this, Brian. We do not condone this type of behavior and will be sure to address this with the appropriate team right away. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.
excessive wait time at the concession stand
Business reply on Google
Hi James, we value your time and we'll continue to speed things up so you can properly enjoy your Cinemark experience. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
theatre lights were repeatedly turned on during the movie
Business reply on Google
This is not the impression we want to leave, Cynthia. We strive to deliver a remarkable movie experience, and it seems like we missed the mark this time. We're consistently trying to improve our services and we would appreciate it if you'll let us know where we fell short. Please feel free to reach out to us at 1-800-CINEMARK or cinermark.com/contact-us.