Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer denied popcorn refill despite purchasing the bucket
Business reply on Google
Hi Robert, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The movie start time was delayed by over twenty minutes.
Business reply on Google
Hi David, we apologize for the inconvenience caused by the extended duration of commercials and previews. We understand the impact this had on your overall experience, and we'll take note of your feedback to ensure we provide a better experience in the future. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Staff insisted on a full ticket for an infant.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Navdeep. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff ignored customer and personal property went missing after the show.
Business reply on Google
Hi Zorinmawia, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
customer reports bedbug bites and poor management response at cinema
Business reply on Google
Hi, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
customer reports bedbug infestation and dismissive management response
Business reply on Google
Hi Dan, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Personal property went missing from the theater after a screening.
Business reply on Google
Hi Krissy, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Staff exhibited discriminatory behavior and the facility was not clean.
Business reply on Google
Hi Jo Anne, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater seats and bathrooms were dirty and unmaintained.
Business reply on Google
Thanks for your feedback, Vincent. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Staff and manager exhibited discriminatory behavior toward the customer's family.
Business reply on Google
We are sorry to hear this, Ranjit. We do not condone this type of behavior against our guests and will be sure to address this with the appropriate team right away. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.
The cashier was rude and unprofessional during the night shift.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Gracie. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Manager demonstrated poor communication and customer handling skills.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Varun. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can investigate further.
theater seats were covered in food and spilled drinks
Customer dissatisfied with theater remodeling and lack of unique market differentiation
Business reply on Google
Hello Cap, we're very sorry to hear this. We invite you to share how we can be a better theatre for you at 1-800-CINEMARK or cinemark.com/contact-us. We look forward to hearing from you.
The theater increased prices and removed discount movie offerings.
Increased ticket prices make the theater unaffordable for families.
Business reply on Google
Thank you Carly for your feedback. We invite you to tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK. We look forward to hearing from you.
The theater has a severe insect infestation.
The theater seats were old and uncomfortable.
The theatre lacks recliners and has poor audio and video quality.
The theater seating was infested with bed bugs.