Cinemark Jacksonville Atlantic North XD and ScreenX
🎬 Entertainment · 11567 Atlantic Blvd · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inaccurate movie ticket availability displayed on the website
Business reply on Google
We'd like to look into your concerns, Torres. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
App ordering failure and long wait times for food service
Business reply on Google
Hi Ryan, we value your time and we'll continue to speed things up so you can properly enjoy your Cinemark experience. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Theater staff refused to assist a veteran searching for a dog.
Theater refused ticket refund and provides non-functional heated seating equipment.
Business reply on Google
Hello Aaron, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
food and drink delivery to seat failed to arrive
Business reply on Google
Thank you for the feedback, Adam. We apologize for the inconvenience with the food delivery. Ensuring timely service is important to us, and this is not the experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Nachos tasted like plastic and staff provided poor customer service.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Peachy. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Excessive duration of pre-show commercials before the movie starts
Business reply on Google
Hi Rick, we apologize for the inconvenience caused by the extended duration of commercials and previews. We understand the impact this had on your overall experience, and we'll take note of your feedback to ensure we provide a better experience in the future. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
The purchased talking cup stopped working shortly after purchase.
Business reply on Google
Hello Ketari, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Inaccurate showtimes and unhelpful staff regarding refund and rescheduling policies.
Business reply on Google
Hello Delani, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Staff unfairly ejected customers from the theater after a minor disturbance.
Business reply on Google
We're sorry to hear this, Star. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
concessions were unavailable and service was delayed and poor quality
Business reply on Google
Hi Rob, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Food delivery failed and items were served in poor condition.
Business reply on Google
Hi Benita, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
staff failed to assist with a popcorn spill or engage customers
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Rachel. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
customer charged for tickets not received with no resolution provided
Business reply on Google
Thank you for your feedback, Kaylee. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Incorrect showtime, missing 3D format, and poor customer service experience.
Business reply on Google
Hello Jade, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Unprofessional and unwelcoming behavior from cinema staff.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Aya. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Poor screen visibility, inappropriate content, and high ticket prices.
Business reply on Google
Hi David, thank you for sharing your experience. We strive to ensure we're providing a comfortable experience and that all commercials and previews are appropriate for the audience. We'll share your feedback with our Jacksonville team to ensure a better movie-watching experience in the future. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
pre-ordered food was never delivered to the theater seats
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Wesley. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Staff failed to apply membership discount and exhibited unprofessional behavior.
Business reply on Google
Hi, Susie. Thank you for sharing your experience with us. Providing excellent customer service is our top priority here at Cinemark, and we apologize for the inconvenience with the application of your concession discount. Your satisfaction is our priority, so we'll address this with our Jacksonville team to ensure a smoother experience moving forward. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Manager displayed unprofessional and condescending behavior toward staff.
Business reply on Google
This is not the impression we want to leave, Shawna. We strive to deliver a remarkable movie experience, and it seems like we missed the mark this time. We're consistently trying to improve our services and we would appreciate it if you'll let us know where we fell short. Please feel free to reach out to us at 1-800-CINEMARK or cinermark.com/contact-us.