Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
App automatically changed theater location without notifying the customer
Business reply on Google
Hi, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Staff failed to address a customer verbally harassing a minor.
Business reply on Google
We are sorry to hear this, Victoria. We do not condone this type of behavior and will be sure to address this with the appropriate team right away. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.
Management failed to address disruptive behavior from other patrons
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Pierre. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
excessive wait times for concessions and broken equipment caused missed movie start
Business reply on Google
Hi Ashlee, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Lack of Michael Jackson promotional materials at the theater
Business reply on Google
We are sorry to hear about your disappointment, Elaine. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
theater location was misrepresented during the online booking process
Business reply on Google
Hello Christy, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Staff member threw a lid causing a spill and ignored customer.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Jet. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
customers were ejected for violating the theater age policy
Business reply on Google
Thank you for bringing this to our attention, Daire. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
The theater seats are physically uncomfortable and poorly designed.
Business reply on Google
Hello Josh, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Poor 3D experience with small screen, bad audio, and uncomfortable seats.
Business reply on Google
Hello Seth, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Theater overbooked causing evacuation and poor management response
Business reply on Google
Hello Samantha, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
theatre volume is excessively loud and staff failed to address concerns
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Chrissy. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Poor food quality, rude staff, faulty seating, and excessive advertising.
Business reply on Google
Hi Rachael, we are sorry to hear your Cinemark experience was less than stellar. Providing excellent customer service, maintaining our theatre in tip-top condition, and serving hot, fresh snacks are our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Staff failed to assist with lost property and food shortages.
Business reply on Google
Hi Mia, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
theater denied entry to children for evening movie screening
Business reply on Google
Thank you for bringing this to our attention, Letisha. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Broken air conditioning and damaged seating in the theater.
Business reply on Google
Hi T J, we are sorry to hear your Cinemark experience was less than stellar. Providing excellent customer service and maintaining our theatre in tip-top condition are our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Theater failed to show movie and could not process tap refunds
Business reply on Google
Hello Jeremy, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Staff provided poor customer service and incorrect theater directions.
Business reply on Google
Thank you for sharing your feedback about your recent experience at Tinseltown Southside. We're truly sorry to hear that your date night was not what you expected. We understand your disappointment with the changes to the nacho chips and the misdirection to the wrong theater. We apologize for any inconvenience or frustration this may have caused. We also regret that your interaction with our staff member at the concession stand did not meet your expectations. We strive to provide excellent customer service, and we're disappointed to hear that we fell short in this instance. Thank you for your understanding. We hope you'll give us another chance to provide you with a positive movie-going experience. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Long wait times at the concession stand caused a missed movie.
Business reply on Google
Hi DJ, we value your time and we'll continue to speed things up so you can properly enjoy your Cinemark experience. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Customer experienced an allergic reaction after consuming theater popcorn.
Business reply on Google
Hi Julie, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.