Cinemark Howard Hughes Los Angeles and XD
🎬 Entertainment · 6081 Center Dr Ste 201 · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied entry to movie and refused refund or ticket exchange
Business reply on Google
Hello Lou, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
The theater charges for parking despite validation.
Business reply on Google
Hello Scarlet, thank you for sharing your feedback with us. We're truly sorry for the inconvenience at the parking lot, and we greatly appreciate you bringing this to our attention. We invite you to share more about your experience with us at 1-800-CINEMARK or cinemark.com/contact-us so we can further assist.
Staff denied entry to patrons despite meeting age policy requirements.
Business reply on Google
Thank you for bringing this to our attention, Samantha. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Staff member was rude and condescending to the customer.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Abhi. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Customer denied refund and experienced unprofessional conduct from support staff.
Business reply on Google
Hello Michelle, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
The cinema screen projection was too dim for viewing.
Business reply on Google
Hi Shailesh, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Staff provided inconsistent information regarding acceptable identification for entry.
Business reply on Google
Hi, we are sorry to hear about your disappointment. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The theater auditorium was left dirty with trash from previous viewers.
Business reply on Google
Thanks for your feedback, Rahul. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Staff turned on lights and disruptive patrons ruined the movie experience.
Business reply on Google
Hello Angel, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
The D-Box theater seats are ergonomically uncomfortable and cause physical pain.
Business reply on Google
Hello Igor, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Staff denied entry despite the customer being accompanied by a guardian.
Business reply on Google
Thank you for bringing this to our attention, Paolita. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Limited food options and disruptive behavior from unattended minors.
Business reply on Google
Thank you for your feedback, Delicia. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
poor sound quality and uncomfortable theater seating
Business reply on Google
We are sorry to hear about your disappointment, Abhishek. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The theater facility is poorly maintained and unclean.
Business reply on Google
Thank you for your feedback, Robin. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Security harassed customers and staff failed to address theater temperature issues.
Business reply on Google
Hello Rick, we're sorry to hear your mother had this experience. We aim to provide the best service possible and want everyone to always feel comfortable at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Disorganized order pickup, poor food quality, and dirty seating areas.
Business reply on Google
Hello Nikita, we're sorry to hear you had this experience. We aim to provide the best service possible and want everyone to always feel comfortable at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Poor facility maintenance, lack of staff assistance, and unaddressed noise complaints.
Business reply on Google
Hello Olivia, we're sorry to hear you had this experience. We aim to provide the best service possible and want everyone to always feel comfortable at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
The theater facility is extremely dirty and poorly maintained.
The theater is dirty with poor lighting and unmanaged guest behavior.
Poor projection quality and misleading branding of the IMAX screen.