Cinemark Century North Hollywood and XD
🎬 Entertainment · 12827 Victory Blvd · North Hollywood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member acted rudely toward customer during a personal phone call.
Business reply on Google
Hi, we're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Theater policy prohibits customers from bringing outside food and drinks.
Business reply on Google
Thanks for the review, Anastasia. We always strive for excellence and we're always improving, so we'll share your review with our North Hollywood team. If you'd like to connect with us about your visit, you can always reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK.
Staff members were rude and dismissive to customers.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Jen. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff refused to assist with a stroller
Business reply on Google
Hi Ariadna, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater has moldy odors and damaged, ripped seating.
Business reply on Google
Hi Hugh, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Service dog denied entry to the theater
Business reply on Google
Thank you for bringing this to our attention, Maria. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Staff failed to address a customer using a vape inside theater.
Business reply on Google
Hello Hannah, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
The business refuses to refund service fees for cancelled movie tickets.
Business reply on Google
Hello Julie, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Management behavior at the theater location is unsatisfactory.
Business reply on Google
Thank you for your feedback, Sal. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Merchandise sold out and unhelpful customer service response
The parking lot is unsanitary and customer service is unhelpful.
customer paid for tickets but did not receive movie or refund
Business reply on Google
Hello Jay, we're sorry to hear this. Please tell us more about your experience at 1-800-CINEMARK or cinemark.com/contact-us so we can further assist.
Poor sound quality and disruptive late-arriving patrons during the movie.
Management removed customer for children making noise during a movie.
Staff repeatedly hung up on customer inquiring about a lost card.
Customer and child were ejected from the theater due to noise.
The theater facility was dirty and customer service was poor.
Excessively tall speed bumps in parking structure cause vehicle damage.
promised refund for accidental ticket purchase was never processed
Staff ejected customer and child with disability for making noise