Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
loud exhaust fans and house lights left on during movie screening
Business reply on Google
Hi Sean, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Staff performed discriminatory searches and escalated a conflict with a customer.
Business reply on Google
This is concerning to hear, Maurice. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Parking fees require credit card payment and are expensive
Business reply on Google
Hello John, we're truly sorry for the inconvenience at the parking lot, and we greatly appreciate you bringing this to our attention. We invite you to share more about your experience with us at 1-800-CINEMARK or cinemark.com/contact-us so we can further assist.
Security guard was aggressive and disrespectful toward children and an elderly patron.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Ava. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Disruptive patrons talking and using phones during the movie.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Dacota. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
excessive online booking fees and mandatory identification requirements for ticket…
Business reply on Google
Hello Ryan, we want to make sure that you're getting a bang for your buck. If you are willing to give us another chance, you may visit cinemark.com/discounts and see our list of discounts. In the meantime, we invite you to share your additional comments at cinemark.com/contact-us or 1-800-CINEMARK so we can continue to improve our services.
manager unavailable to assist with lost wallet inquiry
Business reply on Google
Hi, Tyrone. Thank you for sharing your experience with us, and we apologize for the disappointment with the discount. We will share your feedback with our team as we continually strive to enhance our services. In the meantime, please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Manager was unprofessional and used derogatory language toward a customer.
Business reply on Google
Hi Vanessa, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater facility is dirty and lacks proper security staff oversight.
Business reply on Google
Thank you for your feedback. We always want to be your go-to movie theatre and we're disappointed to hear about the issue you have encountered. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can assist you further.
Unhelpful staff and unpleasant odor in the movie theater
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Nicole. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Theater auditorium had poor ventilation, unpleasant odors, and seating issues.
Business reply on Google
Hi Amber, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience and that we're maintaining our theatre in tip-top condition. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Theater facility is in poor condition and suffered from interior flooding.
Business reply on Google
Thank you for your feedback, Frank. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Incorrect pricing, broken equipment, and poor facility cleanliness.
Business reply on Google
Hello Natalie, we're sorry to hear you and your daughter had this experience. We aim to provide the best service possible and want everyone to always feel comfortable at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Filthy floors, long wait times, and poor quality food service.
Business reply on Google
This is not the impression we want to leave, Calvin. We strive to deliver a remarkable movie experience, and it seems like we missed the mark this time. We're consistently trying to improve our services and we would appreciate it if you'll let us know where we fell short. Please feel free to reach out to us at 1-800-CINEMARK or cinermark.com/contact-us.
Theater closed without notifying customers who purchased tickets online
Business reply on Google
We are so sorry for the inconvenience this has caused, Lauren. Our operating hours should always be clear and abided by, and our customers should always be updated. Please feel free to contact us at 1-800-CINEMARK or cinemark.com/contact-us so we can address the situation directly.
Outdated theater facilities, poor sound quality, and disruptive audience behavior.
Business reply on Google
Hi Anthony, we're sorry to hear you didn't have the best experience during your last visit. We want to make sure we're keeping the place updated and comfortable and providing you with delicious, great quality food. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
The theater facility was dirty and poorly maintained.
Business reply on Google
Hello Favour, we're sorry to hear this. We always aim to provide a pleasant and comfortable movie experience. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
The theater bathrooms are unsanitary and the seating is in disrepair.
Business reply on Google
Thanks for your feedback, Ebony. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist.
Inconsistent enforcement of bag size policy by theater staff.
Staff denied entry and provided an incorrect refund for concessions.