Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The cinema removed a specific movie from its screening schedule.
Staff falsely accused patrons of recording during a movie.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Johnny. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff member falsely accused customers of recording during a movie.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Jonathan. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff denied entry and refused a refund for movie tickets.
Business reply on Google
This is concerning to hear, Abril. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Staff denied entry and provided an incomplete refund for movie tickets.
Business reply on Google
We are sorry to hear this, Silvia. We do not condone this type of behavior and will be sure to address this with the appropriate team right away. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.
The theater had uncomfortable seating and the air conditioning was off.
Business reply on Google
Hello Jeanny, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Uncomfortable seating and poor quality popcorn in small theater rooms.
Business reply on Google
Hi Anne, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience and that we're maintaining our theatre in tip-top condition. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Staff denied entry and made a discriminatory remark toward the customer.
Business reply on Google
We are sorry to hear this, Omar. We do not condone this type of behavior and will be sure to address this with the appropriate team right away. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.
Staff failed to provide food and beverage service to luxury seating.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Esquibel. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Manager Gloria provided rude customer service.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Roberto. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Manager denied entry to service dog and discriminated against the family.
Business reply on Google
Hi Yaounde, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Employee aggressively confronted customer over souvenir cup refill policy
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Noah. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
customer was double charged and unable to resolve via management
Business reply on Google
Hello Marcos, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Customers were unfairly ejected from the theater due to racial profiling.
unauthorized charges and failure to process promised refund
Business reply on Google
Hi Valerie, we are sorry to hear this. We always want to provide excellent and honest service and we never want our guests feeling otherwise. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
customer reports discriminatory enforcement of backpack policy by theater staff
Staff refused entry due to outside food policy.
Lack of clear communication regarding vaccination requirements for entry.
Staff failed to address disruptive behavior and verbal abuse by customers.
Employee was rude regarding the theater's no refill policy.