Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unauthorized charges applied after refund inquiry
Business reply on Google
Hello Naomi, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
customer service failed to answer calls regarding lost items
Business reply on Google
Hi Allison, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater temperature was uncomfortably cold during the movie.
Business reply on Google
Hello Alex, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
lack of staff and failure to enforce theater etiquette
Business reply on Google
Hello Oswin, we want to make sure that you're getting a bang for your buck. If you are willing to give us another chance, you may visit cinemark.com/discounts and see our list of discounts. In the meantime, we invite you to share your additional comments at cinemark.com/contact-us or 1-800-CINEMARK so we can continue to improve our services.
The movie screening started forty-five minutes after the scheduled time.
Business reply on Google
Thank you for your feedback, Randy. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
The theater refused to provide a refund for purchased tickets.
Business reply on Google
Hello Francisco, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Employee displayed rude behavior and alleged discriminatory conduct toward customer.
Business reply on Google
Hi Yang, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Staff ignored customers and left the theater doors locked.
Business reply on Google
Thank you for your feedback, Katherine. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
movie screening delayed due to technical issues with sound
Business reply on Google
We are sorry to hear about your disappointment, K B. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The movie screening started fifty minutes behind the scheduled time.
Business reply on Google
We don't want to keep you waiting, Reza. We understand how important following our designated show times is, and we'll work on improving. Please contact us at 1-800-CINEMARK so we can further assist you.
The theater bar is closed during advertised operating hours.
Business reply on Google
We are so sorry to hear this, Thomas. Our operating hours should always be clear and abided by. Please feel free to contact us at 1-800-CINEMARK or cinemark.com/contact-us so we can address the situation directly.
Staff provided rude service and incorrect directions to the theater.
Patrons failed to wear masks while eating in the theater.
Rude staff, poor management, dirty facilities, and broken soda machines.
Long wait times and uncomfortable, poorly designed theater seating.
Long ticket lines and insufficient staffing caused missed movie start time.
Long wait times at the concession stand due to understaffing.
Inefficient queue management for ticket purchasing and theater entry