Cinemark Century Oakridge 20 XD and SCREENX
🎬 Entertainment · 925 Blossom Hill Rd #2000 · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer denied entry for bringing outside food into the theater.
Business reply on Google
Thank you for bringing this to our attention, Emilio. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
disruptive patrons caused the customer to leave the movie early
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Christian. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
prohibition of outside food and drink and high concession prices
Business reply on Google
Thank you for bringing this to our attention, Chad. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Inaccurate snack order delivery and poor mall parking access.
Business reply on Google
Hi Matt, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Rodent infestation observed inside the movie theater auditorium
Business reply on Google
This is concerning to hear, J R. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
theater denied entry and requested additional payment for ticket exchange
Business reply on Google
Thank you for bringing this to our attention, Adonis. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Staff refused entry due to outside food and acted rudely
Business reply on Google
Hi Alfonso, we appreciate your loyalty and thank you for sharing your experience with us. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
The theater temperature is uncomfortably hot.
Business reply on Google
Hi Preston, we are sorry to hear your Cinemark experience was less than stellar. We try our best to make sure that our visitors have a great time with us, but it looks like we fell short here. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
A rat ran over the customer's shoes during the movie.
Lack of clear signage or guidance for accessing parking after hours.
Business reply on Google
Hello A A, we're truly sorry for the inconvenience at the parking lot, and we greatly appreciate you bringing this to our attention. We invite you to share more about your experience with us at 1-800-CINEMARK or cinemark.com/contact-us so we can further assist.
The manager and staff were rude and dismissive toward customers.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Shaila. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff failed to assist with a request to break currency.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Chase. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
The theater temperature is kept uncomfortably cold during movies.
Business reply on Google
Hello, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share this at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
The theater temperature is kept uncomfortably cold during movie screenings.
Business reply on Google
Hello, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Discriminatory scheduling practices and unhelpful customer service regarding group…
Business reply on Google
Thank you for your feedback, Sara. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
High concession prices and lack of free refills on items.
Business reply on Google
Hello Christina, we want to make sure that you're getting bang for your buck. If you are willing to give us another chance, you may visit cinemark.com/discounts and see our list of discounts. In the meantime, we invite you to share your additional comments at cinemark.com/contact-us or 1-800-CINEMARK so we can continue to improve our services.
The theater does not offer free refills on large popcorn and drinks.
Business reply on Google
Hi Robert, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you hot, fresh snacks that you can enjoy with every movie. Please contact us directly at cinemark.com/contact-us or 1-800-CINEMARK so we can investigate further.
High food prices and unfriendly service at the popcorn counter.
Staff prevented customer from purchasing concessions before the movie started.
The theater prohibited the customer from bringing in a work laptop.