Cinergy Dine-In Cinemas in Charlotte
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Limited drink menu and high prices for water were not disclosed.
Business reply on Google
Hi Jacqueline, thank you for taking the time to leave your review. We are sorry to hear about the issues with the drinks on your visit. We will pass this onto the team to make sure we improve in future for our customers. If you would like any further assistance, please feel free to email [email protected] about your experience. Thank you!
broken online ordering system and uncomfortable reclining seats
Business reply on Google
Hi Claudia, thank you for taking the time to leave your review. We are sorry to hear about the issues you experienced on your visit. We will pass this feedback onto the team so we can improve for our guests in future. Thank you.
poor customer service and lack of staff training
Business reply on Google
Hi Phina, thank you for taking the time to leave your review, we are sorry to hear that you did not receive good customer service. We will pass this on to the team so we can try to improve in future, but please feel free to contact us directly if you would like any further assistance.
Delayed food service and broken theater seating
Business reply on Google
Hi Jeremy, we are sorry to hear that you had a poor experience with us. We will pass your feedback onto the team so we can look into this and make sure we improve in future. Thank you.
customer received incorrect food order after long wait
Business reply on Google
Thank you for taking the time to leave your review Robert. We are sorry to hear about the issues you experienced on your visit. We will raise this with the team so we can improve in future. Thank you.
theatre seats were stuck in a reclined position
Business reply on Google
Hi Antria, thank you for taking the time to leave your review, we are sorry to hear about the issues you experienced on your visit. We will pass this on to the team so we can try to improve in future. Thank you.
Unsanitary restroom conditions and improper food handling practices by staff.
Business reply on Google
Thank you for taking the time to leave your review, we are sorry to hear about the issues you experienced on your visit. We will pass this on to the team so we can improve for our customers in future. Thank you.
Distracting light and noise from an open theater door
Business reply on Google
Hi Sergei, thank you for leaving your review! We are sorry to hear that your movie watching experienced was not 5 stars. We will pass this feedback onto the team so we can improve on these areas in future. Thank you!
Broken theater seats and flickering lights during the movie.
Business reply on Google
Hi Meia, we are sorry to hear that your experience was only 1 star. We will pass these issues onto the team so we can try to improve in future. But if you would like any further assistance please feel free to reach out to the venue directly. Thank you.
The theater has unreliable software and multiple broken seats.
Business reply on Google
Hi Stephen, thanks for taking the time to leave your review, we will pass this feedback onto our teams so we can try to improve in future. Thank you.
Staff refused to provide water while enforcing a no outside food policy.
The theater was not cleaned despite the delayed entry for cleaning.
Incorrect food delivery and poor hygiene practices by staff
Business reply on Google
Thank you for taking the time to leave your review. We are sorry to hear about the issues you experienced when ordering food. We will pass this onto the team so we can improve for our customers in future! Thank you.
Long wait times and incomplete food orders with poor staff response
Business reply on Google
Hi Alicia, we are sorry to hear about the issues you encountered on your visit. We will pass this onto the team so we can look at improving on situations like this in future. Thank you.
Food was cold and ordered items were never delivered to seat
Business reply on Google
Hi Amber, we are sorry to hear about the issues you experienced with your food on your visit. We will pass this to the team so we can look into this and make sure we can improve in future. Thank you!
Significant delay in receiving a pre-packaged drink order
Business reply on Google
Hi Kelly, thank you for taking the time to leave your review, we are sorry to hear about the issues you experienced on your visit with our drinks order! We will pass this on to the team so we can look into this and try to improve in future, but please feel free to contact us directly if you would like any further assistance. Thank you.
Unresponsive management and poor service from the supervisor on duty.
Business reply on Google
Hi Shayla, we really appreciate your loyalty to Cinergy, but we are sorry to hear about the issues you've experienced recently. Please feel free to email [email protected] about your experiences so the team can try to look into this further. Thank you.
Broken theater seats and poor management of disruptive guests.
Business reply on Google
Hi Paul, thank you for taking the time to leave your review, we are sorry to hear about the issues you experienced on your visit. We will pass this on to the team so we can improve in future but please feel free to contact us directly if you would like any further assistance. Thank you!
Dirty facilities, rude staff behavior, and malfunctioning ordering application.
Business reply on Google
Hi Jessica, thank you for your feedback, we are very sorry to hear that you feel like the venue has gone downhill. We will pass this feedback to the management team so we can improve in future. Thank you.
inefficient ordering process and poor food quality
Business reply on Google
Hi Evette, we are sorry to hear that you haven't had a good experience on your recent visits. Please email [email protected] about your experiences so our team can try to assist you further in resolving this. Thank you.