citizenM Seattle Pioneer Square
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unprofessional during check-in
unresolved refund and multiple room equipment failures
Lack of parking and refusal to provide a parking receipt.
Hotel room amenities and self-service check-in process were unsatisfactory.
hotel staff failed to respond to booking modification requests
Hotel overbooked and failed to honor a confirmed reservation
presence of cockroaches and poor room cleanliness
multiple room maintenance issues and security concerns with poor staff resolution
Staff harassed guests regarding room occupancy and visitor policies.
The hotel room and bathroom are excessively small and cramped.
Staff failed to provide room change or process requested upgrade
Bartender provided incorrect drink and refused service for a second glass.
Double billing occurred due to failed self check-in process.
Room technology malfunctions and lack of hot water during stay
Hotel room layout lacks privacy and requires self-service check-in.
Broken room automation and app prevent control of basic room functions.
Key card and room sensor systems failed during the stay.
Staff entered room despite do not disturb sign and ignored complaint
Room controls and furniture design are difficult to use.
Business reply on Google
Dear Kaya, Thank you for taking the time to share your experience. We're sorry to hear that the room's tech features and layout didn't meet your expectations and caused frustration during your stay. We understand that convenience is key, and we appreciate your detailed feedback, as it helps us identify areas for improvement. We hope you'll reconsider and give us another chance in the future, as we strive to enhance the experience for all our guests. Safe Travels, Citizen Nelvin
Inconvenient parking, slow check-in, poor service, and low-quality expensive food.
Business reply on Google
Dear Holly, Thank you for sharing your detailed feedback with us. We're truly sorry to hear that your experience did not meet your expectations and that you encountered several inconveniences during your stay. We understand how frustrating it must have been to deal with parking issues upon arrival. While we do try to make parking information available on our website, it’s clear we need to make it more prominent to avoid any surprises for our guests. Your feedback regarding the self-check-in process and the checkout experience at our convenience store is also greatly appreciated. We apologize for the delays you faced and will certainly look into ways to improve the efficiency and convenience of these processes. Regarding the room size, we aim to create a functional and cozy space, but we understand it may not be suitable for everyone. We also regret that our food offerings did not meet your expectations. We strive to provide high-quality meals, and we will review your comments with our team to make improvements. It’s great to hear that you found the location convenient and the hotel clean, but we are disappointed that these positives were overshadowed by the negatives. We truly valu