City Barbeque
🍽️ Restaurants · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The brisket and other meat served were extremely dry.
Business reply on Google
We apologize for the issues you experienced during your visit. We take all feedback seriously and will use it to improve our service and food quality. Would you mind contacting us on our website with this information so we can resolve this ASAP (https://www.citybbq.com/contact#guest-services-contact-form)?
The food served was dry, stale, and potentially spoiled.
Business reply on Google
It's always our goal to provide exceptional service and delicious food, but we're disappointed to hear that we fell short. Would you mind contacting us on our website with this information so we can resolve this ASAP (https://www.citybbq.com/contact#guest-services-contact-form)?
Staff failed to deliver food to the customer.
Business reply on Google
We apologize for the issues you experienced during your visit. We take all feedback seriously and will use it to improve our service and food quality. Would you mind contacting us on our website with this information so we can resolve this ASAP (https://www.citybbq.com/contact#guest-services-contact-form)?
The brisket served was dry and lacked a smoke ring.
Business reply on Google
We apologize for the issues you experienced during your visit. We take all feedback seriously and will use it to improve our service and food quality. Would you mind contacting us on our website with this information so we can resolve this ASAP (https://www.citybbq.com/contact#guest-services-contact-form)?
curbside pickup service resulted in a long wait time
Business reply on Google
Hi Justin, we appreciate your feedback and are truly sorry to hear about your curbside experience. Your comments help us improve our service, and we’ll make sure to address this with our team. Thank you for bringing this to our attention.
The brisket was dry and the burnt ends were greasy.
Business reply on Google
We pride ourselves on providing exceptional service and delicious food and are disappointed to hear that we fell short. Please contact us at: (https://www.citybbq.com/contact#guest-services-contact-form), so we can resolve this. Thank you for bringing your concerns to our attention.
The quality and taste of the fries have declined.
Business reply on Google
Mark - thanks so much for the glowing review! We're so glad you stopped in to see the new restaurant and enjoyed the meal. See you again soon! :)
Inconsistent food quality and poor preparation of pulled pork sandwich.
Business reply on Google
I am sorry to hear that your experience was unsatisfactory- we strive to provide the best barbeque experience to every guest, but it appears we fell short. I was able to locate your order and will be having a Guest Recovery Representative reach out to you very soon.
The business provided less meat than the advertised weight.
Business reply on Google
Hello bigmouth3511! We value your feedback and would love the opportunity to make things right: https://www.citybbq.com/contact#guest-services-contact-form). We hope to have the pleasure of serving you again soon.
Soggy pickles and skimpy salad toppings provided poor value.
Business reply on Google
We take all feedback seriously and will use it to make the necessary improvements. Please reach out so we can learn more and make this right: (https://www.citybbq.com/contact#guest-services-contact-form). We hope to speak to you soon!
Purchased smoked turkey that developed a green hue after refrigeration.
Business reply on Google
Your feedback is important to us, we apologize for any inconvenience you experienced during your visit. Please contact us: (https://www.citybbq.com/contact#guest-services-contact-form). We hope to hear from you soon!
The food quality was poor and the meal was inedible.
Business reply on Google
We take all feedback seriously and will use it to make the necessary improvements. Please reach out so we can learn more and make this right: (https://www.citybbq.com/contact#guest-services-contact-form). We hope to speak to you soon!
The brisket was dry and the ribs were served cold.
Business reply on Google
Hi Jona! We value your feedback and would love the opportunity to make things right. Please reach out to us so we can address your concerns:(https://www.citybbq.com/contact#guest-services-contact-form).
Poor customer service, missing items, and low quality food preparation.
Business reply on Google
I am sorry to hear that your experience was unsatisfactory- we strive to provide the best barbeque experience to every guest, but it appears we fell short. I was able to locate your order and will be having a Guest Recovery Representative reach out to you very soon.
excessive fat in brisket and double charged due to staff error
Business reply on Google
I am sorry to hear that your experience was unsatisfactory- we strive to provide the best barbeque experience to every guest, but it appears we fell short. I would love to learn more about your visit and attempt to make this right. Would you mind contact us on our website with this information (https://www.citybbq.com/contact#guest-services-contact-form) so that we may resolve this for you ASAP? I hope to hear from you soon!
Undercooked chicken, poor food quality, and lack of air conditioning.
Business reply on Google
Hi Hannah, I am very sorry to hear about your latest experience. I am reaching out to this location's market leader to discuss what happened the day of your visit. Were you able to talk to anyone about your chicken while you were dining with us? We train our employees to make it right immediately. You can reach me directly at [email protected]. Thanks!
Restaurant was out of menu items and staff provided poor service.
Business reply on Google
Hi there! We apologize that we were out of pork when you came in, unfortunately that happens sometimes because we smoke all of our meats in-house each day (we have 3 smokers in every restaurant!), and our sides are made from scratch as well. Sometimes we get an unexpected rush and as you know, BBQ takes a very long time to perfectly smoke, so we can't always replenish the stock by the time we close. We are very sorry this happened, and we definitely want you to come back and give us another try. If you're willing to give us another shot, please email me at [email protected] and your next meal will be on the house. Thanks so much!
The takeout order contained significantly smaller portions than expected.
The food quality and preparation did not meet expectations.
Business reply on Google
Hey there, we're so sorry to hear the food quality wasn't up to our usual standards. We'd love to make this right for you. Please email me at [email protected] when you get the chance!
Order delayed significantly and gift card provided was not loaded
Business reply on Google
Bob So sorry that happened!!! I requested our home office to send you the loaded gift card so I am unsure what happened with that. I will be sure to let them know there was an issue, but we're glad the cashier comped this for you! Thanks Bob.