City Sports

Customer overcharged for membership and charged fee to lower rate.

The gym facility has had non-functional wifi for over a month.

unauthorized charges and lack of promised gym amenities

Poor parking, connectivity issues, and non-functional steam room.

Broken amenities, poor connectivity, overcrowding, and unfair membership benefit policies.

Poor customer service and lack of communication regarding membership and facility issues.

Steam room and sauna facilities are frequently broken.

Staff provided dismissive and unhelpful service over the phone.

customer overcharged compared to others and hit with unexpected fees

Steam room has been out of service for five months.

Inaccessible phone support and inflexible membership payment requirements.

Multiple facility maintenance issues and poor staff responsiveness reported.

Gym has non-functional WiFi, broken equipment, and poor facility cleanliness.

unauthorized filming during class and poor customer service response

The gym has a difficult and opaque billing process for coaching.

Poor facility maintenance, broken equipment, and unhelpful staff.

Gym cleaning supplies are consistently empty and staff are inattentive.

Aggressive sales tactics and misleading membership pricing information

poor facility maintenance and cleanliness following management change

Unsanitary locker room conditions and poor equipment maintenance at the gym.