City24 Hotel

Hotel staff falsely accused guest of smoking to extort extra money.

Staff exhibited aggressive behavior and falsely accused guests of smoking.

Room had sewage odor, moisture, and poor management response.

The mattress was too soft and there was traffic noise.

Front desk staff displayed a rude and dismissive attitude toward guests.

hotel failed to refund deposit and provide invoice

Excessive hidden fees, poor room quality, and lack of basic amenities.

Room amenities did not match the online booking description.

The hotel room floor was not clean upon arrival.