CityDoc Urgent Care
🩺 Health & Wellness · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic refused necessary IV treatment despite patient's severe dehydration and illness.
Business reply on Google
Thank you for sharing your experience; we’re sorry for the distress you describe. We take concerns about access to care and communication seriously and will review our processes and staff training. If you have anything else to add please contact a team member at 817-984-7393, and ask for ext. 7507, so we can discuss this further and address your concerns. We appreciate your feedback and the opportunity to improve.
Long wait times and lack of communication regarding staffing shortages.
Staff provided inattentive care and cursory vital checks.
Business reply on Google
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We are glad our management team was able to connect with you directly to discuss your concerns and better understand your experience. Your feedback has been shared with our team and will be used as an opportunity to improve the care and service we provide to our patients. Thank you for taking the time to share your experience.
Medical staff provided inadequate care and ignored patient concerns.
Business reply on Google
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We are glad our management team was able to connect with you directly to discuss your concerns and better understand your experience. Your feedback has been shared with our team and will be used as an opportunity to improve the care and service we provide to our patients. Thank you for taking the time to share your experience.
Staff refused to see patient despite being open for one hour.
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear about the inconvenience you experienced while away from home, and we understand how frustrating that must have been. Please know we are addressing your concerns with the staff involved. We appreciate you letting us know and will use this feedback to improve.
Incorrect diagnosis and refusal to refund for ineffective medical consultation
Business reply on Google
Thank you for your review. We take feedback like this seriously and would like the opportunity to look into your experience further. At this time, we’re unable to locate a visit that matches the name on your profile. Please give us a call at your convenience so we can speak with you directly and gather more details. We’d appreciate the chance to better understand what happened and address your concerns. Operations Manager P: 214-368-3715
Prescription was not sent to the pharmacy after a rushed visit.
Business reply on Google
Thank you for taking the time to speak with management over the phone and share your feedback—this truly helps us improve our processes and workflows. We’re sorry to hear about your experience and understand how frustrating this situation must have been. Thank you again for your feedback—it is very important to us.
Operating hours are inconvenient for working individuals and parents.
Business reply on Google
Thank you for your feedback. We understand that healthcare needs don’t always fit perfectly within set business hours, especially for families juggling busy schedules. For reference, our clinic hours are Monday–Saturday from 8:00 AM to 8:00 PM and Sunday from 9:00 AM to 6:00 PM. We strive to offer extended availability to accommodate as many patients as possible while ensuring that clinical teams are available to provide safe, high-quality care. We’re glad you were seen promptly and received the care you needed. If there’s ever anything we can assist with in the future, we’d be happy to help during our operating hours.
Provider dismissed symptoms and refused to prescribe necessary antibiotics.
Business reply on Google
Thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet your expectations, and we understand how frustrating that can be when you or your family members are not feeling well. To ensure we fully understand the concerns you’ve raised, our Medical Director will be reviewing the chart and the care provided. A member of our leadership team will also be reaching out to you directly to gather more details and discuss your experience further. We appreciate your feedback, as it helps us continue to improve the quality of care we provide.
The clinic provided ineffective medical treatment for the patient's illness.
Business reply on Google
We’re sorry to hear about your experience and that you didn’t feel supported during your recent visits. This isn’t the level of care we aim to provide. Our team has already reached out, and we appreciate you speaking with us so we can improve our processes. We hope to have the opportunity to assist you again in the future. Thank you, CityDoc Urgent Care
The automated phone system disconnects calls before reaching a human.
Business reply on Google
Thank you for your feedback and for your kind words about our staff. We’re sorry you had trouble reaching us by phone, that’s not the experience we want for our patients. We use technology to help streamline calls and reduce wait times, but occasionally there can be issues, and we sincerely apologize for the frustration this caused. Our IT team has reviewed and resolved the phone system issue. Someone from our management team will be reaching out to collect more feedback, and we do apologize again for the inconvenience.
Staff provided incorrect information regarding treatment availability before charging a…
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating that must have been. While our team always tries to provide accurate information when patients call ahead, the final determination of treatment options can sometimes change once the provider evaluates the condition in person. We sincerely apologize for the inconvenience and confusion this caused. Someone from our management team will be reaching out to gather more details and ensure your concerns are addressed. — CityDoc Urgent Care Management Team
Staff are dismissive and urgent care refuses walk-ins before closing time.
Business reply on Google
We’re very sorry to hear about your recent experiences and appreciate you taking the time to share your feedback. This is not the level of care or attentiveness we strive to provide. We’d like to learn more about your visits so we can address this appropriately and make any needed improvements. Our management team will have someone reach out to you directly to gather more information
Improper medical injection and refusal of follow-up care by staff
Business reply on Google
Hello John, We’re sorry to hear about your experience and understand how frustrating this situation must have been. Your concerns regarding your care and follow-up are important to us. At this time, we have been unable to match your profile to a patient in our system. We would appreciate the opportunity to speak with you directly so we can review your concerns in detail and work toward a resolution. I would be happy to arrange a call with one of our medical directors to further evaluate your experience. Please contact management at 214-368-3715, and we will get this set up for you. Thank you for bringing this to our attention.
Faulty EKG machine caused an incorrect medical result and unnecessary charges.
Nurse practitioner was unprofessional and provided no treatment for leg injury.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry to hear about your recent visit and the concerns you raised. What you described does not reflect the standard of care or professionalism we expect from our providers, and we take your feedback very seriously. We want to assure you that this matter is being thoroughly reviewed. Our Medical Director is reaching out to you directly today to better understand what occurred and to ensure appropriate steps are taken. Your comfort, dignity, and trust are incredibly important to us, and we’re committed to addressing this situation promptly. Thank you again for bringing this to our attention. Sincerely, CityDoc Urgent Care Management Team
Medical staff left a broken q-tip inside the patient's ear.
Business reply on Google
We’re very sorry to hear about your father’s experience and truly hope he is now feeling better. This is extremely concerning, and we take all feedback of this nature very seriously. We’ve attempted to locate a visit under the name provided but have not been able to find a matching record. To help us investigate this further and ensure this is addressed appropriately, we kindly ask that you contact us directly at 214-871-7000 EXT 7109 Patient safety and quality of care are our top priorities, and we want to make this right. We appreciate you bringing this to our attention. —CityDoc Urgent Care Management Team
Staff member displayed unprofessional behavior during a medical emergency.
Business reply on Google
Thank you for sharing your experience with us. We’re truly sorry to hear about the interaction you described and how it made you feel—especially during a time when you were in distress and seeking urgent care. That is not the experience we want any of our patients to have. We’re glad to hear the provider was able to offer support and apologize in the moment, but we take your concerns seriously and want to ensure they are fully addressed. Our Nurse Manager will be reaching out to you directly to gather more details about your visit and the interaction you had with our team member. If you prefer, you’re also welcome to contact us directly at 214-871-7000 ext. 7109 so we can follow up at your convenience. Your feedback is important to us, and we’re committed to making this right.
Doctor dismissed patient symptoms and refused necessary diagnostic testing.
excessive wait times despite having a scheduled appointment
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the long wait times and the overall experience you described. This is not the standard of care we strive to provide. Unfortunately, we were unable to locate your information in our system to investigate this further. If you’re open to it, we’d appreciate the opportunity to connect with you directly to learn more and address your concerns. Please feel free to reach out to us at 214-871-7000. Your experience is important to us, and we’ll use your feedback to improve our processes and ensure a smoother visit for all our patients moving forward. Sincerely, Rubi Moreno Operations Specialist