CityMD The Hub South Bronx Urgent Care

staff failed to provide lab results and hung up on caller

Doctor failed to perform a proper physical examination on the patient.

Provider refused to provide a work excuse note after an examination.

Patient denied service due to undisclosed cutoff time for drug testing

Unprofessional staff and dangerous medical misdiagnosis of patients

unprofessional staff behavior and excessive wait times for medical care

Urgent care refused to provide medical treatment for a child.

Staff administered the incorrect vaccine after confirming it was the requested one.

Staff exhibited poor attitudes and breached patient confidentiality.

unprofessional staff and lack of medicaid acceptance

Doctor displayed unprofessional behavior and poor bedside manner during foot treatment.

Unprofessional staff, privacy violations, and poor facility cleanliness.

Staff used unprofessional language and made inappropriate physical contact with a child.

excessive wait time and slow service at urgent care facility

Medical provider dismissed patient concerns regarding a skin condition.

Doctor performed unauthorized medical procedure on child despite explicit parental…

Delayed test results caused missed flight and lack of portal access

receptionist staff were rude and refused to verify active insurance

Staff breached patient privacy and provided incorrect medical quarantine advice.

Unprofessional staff and poor communication regarding medical form completion.