CityMD West Harlem Urgent Care
🩺 Health & Wellness · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor failed to perform necessary diagnostic tests during initial visit
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
Incompetent staff, lack of xray services, and excessive wait times.
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
Staff member was rude and disrespectful to a minor patient.
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
inaccurate and biased documentation in the patient medical record
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
Inconsistent provider quality and excessively loud music in waiting area.
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
incompetent medical care requiring follow-up at an emergency room
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
Staff member was dismissive and pressured patient into unwanted medical exam.
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
Doctor yelled at patient when asked to repeat information
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
Staff member used medical supplies that had fallen on the floor.
Business reply on Google
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please email us at [email protected] or call 908-977-9499. Thanks again.
Staff provided incorrect information regarding treatment availability and patient…
Long wait times and poor communication from front desk staff.
Doctor refused to provide a two-day medical note for recovery
The urgent care facility was closed despite a confirmed appointment.
staff members displayed rude and unprofessional attitudes toward the patient
Doctor failed to address patient concerns and provided inadequate examination.
Medical provider was condescending and provided inaccurate medical advice.
Doctor was impatient and unhelpful regarding specialist referrals.
Incorrect medical diagnosis and unnecessary out-of-pocket billing charges.
Clinician provided poor communication and failed to explain medical test results.
Staff member displayed rude behavior and potential bias toward the customer.