Clarion Inn Silicon Valley
🏨 Hotels & Travel · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unprofessional staff and excessive noise disturbance in the parking lot.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. I am deeply sorry that your recent stay did not meet your expectations, and I apologize for the numerous frustrations you experienced.What you described does not reflect our standards. Professionalism at our front desk is a top priority, and sleeping on duty or failing to understand room reassignment procedures is completely unacceptable. We are addressesing these specific service failures with our front desk team and management to ensure all staff are thoroughly trained to handle guest needs efficiently and professionally.Furthermore, we apologize for the disruption caused by the parking lot party. We understand your concerns regarding noise and safety, and we regret that resolving the issue took an hour of your time. Your safety and comfort should always come first.We appreciate your feedback as it helps us improve. We hope you will consider giving us another opportunity in the future to provide you with the high-quality experience you deserve. Sincerely, Management
The hotel facilities are outdated, worn, and lack proper cleanliness.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management
broken toilet and unhelpful staff response
Business reply on Google
Thank you for taking the time to tell us about your experience at Clarion Inn Silicon Valley. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Clarion Inn Silicon Valley, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, ASIM BHATTI General Manager
The hotel rooms have non-functional televisions.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management
Hotel staff threatened to remove guest and dog without immediate refund.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management
The hotel room was dirty with mold and uncleaned surfaces.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management
Unsanitary environment and unresolved billing issues regarding unused nights.
Long wait times and malfunctioning air conditioning led to refund dispute.
Hotel refused to modify booking or provide refund for delayed flight.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management
The hotel room was infested with cockroaches.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management
The hotel room was dirty, outdated, and had poor breakfast quality.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management
Hotel charged for an extra night due to checkout policy constraints.
Poor check-in guidance, disruptive fire alarm testing, and technical television issues.
Hotel refused to reschedule stay despite medical emergency
Staff member was rude and unprofessional during a phone inquiry.
Business reply on Google
Thank you for taking the time to tell us about your experience at. Clarion Inn Silicon Valley I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Clarion Inn Silicon Valley, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
Hotel refused to refund a prepaid reservation after check-in denial.
Hotel room was unprepared, lacked hot water, and staff was rude.
Hotel room had stained linens and poor cleanliness standards.
Theft occurred due to insecure hotel room windows and lack of management.
Broken amenities, poor service, and inadequate breakfast provided during stay.