Classy Nails and Spa
💅 Beauty & Spa · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The nail technician failed to perform cuticle care during the service.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Staff insulted a child and ignored a request for medical assistance.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
The French manicure was applied too thickly and looked poor.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
customer charged for services not provided during pedicure appointment
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Staff member was rude, performed sloppy work, and overcharged for services.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Incomplete nail polish application and insufficient hot stone massage duration.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Staff provided inexperienced service resulting in damaged nails.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Technician performed incorrect service and poor quality nail shaping
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Inaccurate billing, poor nail application, and injury during service.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Pedicure caused toe injury and potential infection
Poor quality nail application and unprofessional staff behavior during service.
Staff was rough and provided a poor quality manicure.
Technician caused physical injury to toe during pedicure service.
Staff demanded upfront payment and provided poor quality nail service.
Business consistently refuses walk-in customers due to lack of availability.
Poor quality manicure with nails falling off shortly after application.
Staff were rude and unable to understand the requested nail service.
Improper nail removal techniques caused significant damage to natural nails.
Acrylic nails chipped and caused physical snagging issues.
Technician used contaminated nail glue on an open finger wound.