Claudiana Italian Restaurant
🍽️ Restaurants · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to clarify order changes and manager was rude.
Slow service and poor quality food at high price point
Extremely slow service and rude staff behavior throughout the meal.
Slow service, incorrect orders, bones in soup, and overpriced bland food.
Poor food quality and inattentive service during dinner
Owner overcharged for cancellations and provided poor service and cold food.
Business reply on Google
Hi Darah, We are sorry you feel that way. The person who was in charge of the reservation was clearly told that if we are not given a heads up 24hrs in advance then we would be charging $30 per person who did not attend with out notice. On a very busy Saturday night your party of “20” came in as 11 people in which we were kind enough to combine a table for you all in the middle of our rush so you could all sit together. We are sorry you feel this way but we try to make everyone’s experience happy and your group caused us to cancel other parties that had tried making reservations.
slow service and a hair found in the food
Hostess displayed a rude attitude regarding the lack of a reservation.
Business reply on Google
Hi there Dave, We’re very sorry you experienced that. I am not sure the exact situation but we’d like to make it right. Please email us at [email protected]
Poor service, rude owner behavior, and incorrect food orders.
Inaccessible entrance, poor service, and improperly prepared food.
Excessive wait times and food served at lukewarm temperature.
Restaurant closed earlier than the posted operating hours
Business reply on Google
Hi John, I’m very sorry about this. Normally we do close at 9 and our kitchen closes at 8:30. Tonight must have been a slower night so they decided to close early. I hope you decide to come by again.
Restaurant charged extra for bread and butter with entrees.
Customer charged full price for smaller pizzas without prior notification.
Restaurant closed the kitchen one hour before the posted closing time.
Business reply on Google
Hello, I'm sorry to hear about your experience, because of COVID, we have been slow, so some night we decide to close early due to that. The reason behind us closing early on that Friday night I would assume is because we were very slow and have lots of staff on Fridays, like everyone else we are struggling so we try to cut our expense. I'm sorry again and hope that you understand and I hope you will give us another try! Thank you, Claudiana's GM
Manager was rude regarding the tip amount and argued with staff.
Staff harassed customer in parking lot over tip dispute
Inadequate seating and rude management provided poor service to large party.
Business reply on Google
Hello Kristopher, this is the GM at Claudiana Italian Restaurant, I'm sorry that you had a bad experience here, I want to hear more about your side of the story, because from my understanding you and your party left before you could have dinner. Please email me at [email protected] , Thank you.
Long wait times and unprofessional conduct by the restaurant owner.
Long wait times, missing drink, and poor quality burnt pizza.