Club Indianapolis
🏋️ Fitness & Gyms · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business environment is perceived as unwelcoming and exclusionary.
Business reply on Google
Your review does not reference a firsthand experience or specific interaction that happened at Club Indianapolis. If you visited Club Indianapolis and experienced something that made you feel unwelcome please reach out with the details so we can prevent such events in the future. Thank you for sharing your perspective.
Staff member displayed unprofessional behavior and made unreasonable demands.
Business reply on Google
We are sorry you feel that way, It is common knowledge in many establishments such as ours that the guests bring down the linens after checking out of the room, there are even signs about this on the doors of every room and at the check out window but it would seem that you missed that, we will have to find a way to make those more visible in the future. Thank you for your feedback.
The business has poor parking availability and a difficult location.
Staff refused entry due to the customer carrying a backpack.
Business reply on Google
It’s stated on the website, the entry door and the front counter that we only allow drawstring bags or toiletry bags. We are sorry that you view up holding policy as being rude.
Customer denied entry due to having multiple bags
Business reply on Google
We are sorry you feel that way, our policy at Club Indianapolis is one drawstring bag. We do know Club Columbus has a bag policy similar to our , however they allow gym bags for their gym members but we don’t have gym membership here in Indy. Our bag policy is on our website and posted on the entry door and check in window.
The staff members were rude and the facility is poorly maintained.
unauthorized fees and rude staff denied entry without a refund
Club denied entry due to customer carrying a small bag.
Staff provided false information regarding the availability of the hot tub.
Customer was denied entry due to a bag size policy dispute.
Business reply on Google
We are sorry you feel that way. It is company policy that we only allow drawstring bags in, this isn’t the only location with that policy and the attendant was only doing their job. Management is always receiving guest feedback about how the staff is always so nice, I’m not sure what would have happened to where one of the staff would be rude to someone. As far as the hot tub is concerned, we are actually in the process of getting a new one, the date isn’t set in stone but the process has begun. Our new dry sauna is quite popular too. Thank you for your feedback!
The business lacks mandatory health screening for patrons.
Unfriendly staff and poor quality television entertainment
The check-in staff members have poor attitudes.
Poor facility maintenance and rude staff response to customer complaints.
Facility maintenance issues and lack of expected amenities.
Staff member was rude and hung up on the customer.
Staff were unfriendly and facility amenities were not fully functional.
denied partial refund and sold expired food
Hot tub broken and customer overcharged for an unrequested room upgrade.