Clutch City Cluckers
🍽️ Restaurants · Humble
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The sandwich was bland and lacked the requested spice and sauce.
Business reply on Google
Zohaib, I'm very sorry your 'Cluck It Like It's Hot' sandwich lacked heat and seasoning. We appreciate you telling us and regret we missed the mark. Please contact us directly so we can make this right and restore your confidence. We hope to hear from you soon.
The restaurant failed to include fries and ignored specific order modifications.
Business reply on Google
Krys, I'm truly sorry your loaded tender fries arrived without fries and your sandwich had pickles despite the request. That's not acceptable. Please reach out directly with your order time or receipt so we can investigate and do our best to make it right.
Incorrect drink delivered and missing sauce for chicken wrap
Business reply on Google
We truly appreciate you bringing this to our attention, Will. We're sorry to hear about the mix-up with your order and completely understand your disappointment. We'll make it right as soon as possible, and we hope to serve you better next time!
Customer experienced physical illness after consuming food at the restaurant.
Business reply on Google
Hello Ahmadjaber, we're genuinely sorry to hear about your recent experience. We take such claims seriously, and your feedback helps us ensure better quality and safety in the future. Please reach out to us directly, as we’d like to make things right. We appreciate you letting us know and hope to regain your trust.
Staff refused to provide extra heat for the chicken order.
Business reply on Google
Thank you so much for sharing your experience with us! I'm sorry to hear we weren't able to meet your expectations this time. We strive to offer a great experience and appreciate your feedback so we can do better. Hope you’ll give us another chance to serve you!
Automated ordering system is malfunctioning
Business reply on Google
Hello Affreet, we truly apologize for any inconvenience our ordering system may have caused. Thank you for sharing your thoughts with us, as it helps us improve and provide better service. We’re actively working on making our process smoother. We hope you'll give us another try soon!
restaurant refused to honor an advertised promotional offer
Business reply on Google
Hi Yanis, we're genuinely sorry to hear about your experience. It truly matters to us that all promotions are clear, and I assure you this is being looked into. We hope to have an opportunity to make things right for you in the future. Your satisfaction is important to us and we appreciate your feedback.
Poor food quality, excessive spice levels, and unprofessional staff behavior.
Business reply on Google
We're so sorry for the letdown during your visit, Brandon! We strive for consistency and want to improve. We would love a chance to make things right and show you the quality experience we aim for. Reach out to us directly if you’re willing to give us another shot!
Overpriced sandwich with poor ingredient proportions and long wait time.
Business reply on Google
Hi there! We're genuinely sorry to hear about your experience. Our team is always striving to deliver the best, and your feedback helps us improve. Please consider giving us another chance to make it right for you.
The buffalo wings were dry and the fried pickles were salty.
Business reply on Google
Lamentamos mucho escuchar sobre tu experiencia con nosotros. Nos tomamos muy en serio este tipo de comentarios, ya que nos ayudan a mejorar el servicio. Nos gustaría invitarte a darnos una segunda oportunidad para brindarte una mejor experiencia. ¡Gracias por hacérnoslo saber!
Customer experienced long wait times and dissatisfaction with food value.
Business reply on Google
We're sorry to hear about your recent experience. We strive to ensure our customers receive their orders promptly. Please rest assured that we'll look into this issue to improve in the future. If you haven't received your refund yet, please contact us directly so we can assist you further. Thank you for reaching out, and we hope to make things right with you soon.
The portion size was too small for the price paid.
Business reply on Google
Thank you for sharing your feedback with us. We're sorry to hear that the portion size did not meet your expectations and that you felt the value did not match the price. We're always looking to improve our offerings, and your input is invaluable in helping us make necessary changes. We'll certainly take your comments into account as we strive to provide a better experience for all our customers. Thank you for giving us this opportunity to improve.
Poor food quality and missing items from the order.
Business reply on Google
Thank you for taking the time to share your experience with us Kaylum. We’re really sorry to hear that your meal didn’t meet expectations, especially with the quality of the fries and chicken and missing items from your order. That is understandably frustrating, particularly on a larger order. This isn’t the experience we want anyone to have, and we’re addressing these concerns with our team to make sure we’re more consistent and attentive. We appreciate you giving us a try and hope you’ll consider coming back so we can deliver the quality and care Clutch City Cluckers is known for.
In-store prices are higher than those advertised on the website.
Business reply on Google
Hi, thanks for sharing this with us. We’re really sorry for the frustration. Our in-store and online pricing should always be clear and consistent, so we understand how disappointing it must have felt to see a difference at checkout. We’re looking into this right away to make sure everything is accurate on our ordering tablets. We’d love the chance to make things right and restore your trust in us. Hopefully we can welcome you back soon for a better experience.
The food served was stale and not fresh.
Business reply on Google
Hi M, thank you for sharing your experience with us. We’re truly sorry to hear that your order didn’t meet the level of freshness and quality we’re known for. Serving food that tastes anything less than hot, fresh, and flavorful is not the standard we hold ourselves to, and your feedback is a clear reminder that we need to do better. We’d love the chance to welcome you back and show you the experience that so many of our guests enjoy.
The price of the meal is too high for the portion.
Business reply on Google
We appreciate you stopping by. At Clutch City Cluckers, we focus on quality — from our hand-breaded halal chicken to our bold house-made sauces and generous portions. While we understand there are other options out there, we’re proud to offer a premium hot chicken experience that keeps our guests coming back.
The food quality and taste were poor and overpriced.
Business reply on Google
Hi MF, We’re really sorry to hear that your visit didn’t live up to expectations. We want every guest to feel welcomed and enjoy a flavorful, satisfying meal. It doesn't sound like that was your experience. We’d genuinely love the chance to make things right and give you a better experience next time. Thank you again for your honesty. We’re always striving to do better!
Delivery was late and the order instructions were ignored.
Business reply on Google
Hi Rey We deeply regret that your first impression with us was not up to standard. We understand how frustrating it is when an order isn’t prepared as requested and arrives late. Your feedback about the sauce and presentation is well-noted. It also sounds like the delivery driver didn't take care of your food the way it should have been, which is unfortunately out of our control. Regarding your refund, please reach out to us at [email protected]. We truly value your feedback and hope you’ll give us another chance to offer the fresh, flavorful experience we’re known for. We also encourage you to come visit us and cut the middle man.
The sauce container was only partially filled.
Business reply on Google
Hi Gonzalo, Thank you for bringing this to our attention. We're sorry that the sauce portion and response you received didn’t meet your expectations — we want every detail of your experience with us to be top-notch. We'll make sure to review this with our team to ensure that we're serving our guests with the quality and attentiveness they deserve. We’d love to welcome you back to give us another shot.
Staff failed to process online orders and provided rude customer service.
Business reply on Google
Hi Bryce, Thank you for coming to check us out. We appreciate you sharing your experience with us. We apologize for the miscommunication and the delay with your order. It's clear we fell short of our usual standards, and we regret any frustration this caused. We also want to address the issue with our AC and assure you that we are working to resolve it as quickly as possible for a more comfortable environment. We understand how important it is for orders to be prepared promptly and accurately, especially when placed online. We will be reviewing our procedures and discussing your experience with our team to ensure this doesn't happen again. We are committed to providing a better experience and hope you'll give us another chance to serve you.