Coastal Cantina

Business reply on Google

Stacey, it’s hard to read this and not feel just awful. I can’t apologize enough for the way you were treated. No one should ever feel unwelcome in our space, and we pride ourselves on friendly service, so something must have gone wrong. I’ll talk to our team to see what happened and make sure it doesn’t happen again. I’d love to make it up to you if you’re willing to give us another chance.

Business reply on Google

Nishant, I'm so sorry to hear this! If our restaurant, the Coastal Cantina, served pizzas, I’m sure they would be awesome. Please come by and visit our restaurant that serves Mexican favorites that are made with corizon!

Business reply on Google

Hi Kirk. Thanks for taking the time to share your feedback. I'm happy to hear you enjoyed the food, but I'm sorry to hear you left feeling like you didn't get enough. Our portions are meant to be filling, so something must have gone wrong. Next time, let us know if you need more food and we'll be happy to help you order it. Hope to see you again soon!

Business reply on Google

Hi Alex. I’m so sorry to hear about this. What you described is not how we usually operate. We’ll be talking to our staff to address any service issues that may have come up that night. Thanks for bringing this all to our attention and I hope you’ll consider giving us another chance.

Business reply on Google

Hi Brandon. I'm so sorry for the wait and that the sandwich didn't hit. We're always looking for ways to improve so I really appreciate your feedback. Hope you'll give us another try soon!

Business reply on Google

Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the food. We sincerely apologize for the service you received. It is important to us that every guest feels welcomed and valued, and we regret that this was not your experience. Your comments about the service and handling of the limes have been noted. We appreciate your input and will use it to improve. Thank you for bringing this to our attention.

Business reply on Google

We appreciate your feedback and are sorry to hear about the service issues you experienced during your visit. We understand how frustrating it can be when expectations aren't met, especially regarding timely service. Your comments have been noted and will be used as a learning opportunity for our team. We hope that despite this experience, you might consider visiting us again in the future.

Business reply on Google

We appreciate your feedback. It's unfortunate to hear that our service did not meet your expectations, especially with regards to the speed on a less busy evening. We will certainly look into this matter and work towards improving our customer service training for our bartenders and waiters. Your review is valuable to us as it helps us identify areas where we can improve. We hope you'll consider dining with us again in the future.

Business reply on Google

We appreciate your feedback on your recent visit to Coastal Kitchen. We regret that the chicken dish did not meet your expectations and we will look into this matter. As for the charcuterie board, our menu varies based on local availability and seasonality, but we understand how certain expectations can influence one's dining experience. We're glad you enjoyed our salads and bread service, despite it being an additional charge. Your comments are valuable in helping us improve where necessary. Thank you again for sharing your thoughts.

Business reply on Google

We appreciate your feedback and are sorry to hear about your experience. We understand that the timing of our bar/restaurant closing and the use of plastic cutlery did not meet your expectations. We will look into these matters, especially why you were given plastic utensils when regular ones should have been available. Your comments help us improve our service for future visits.