College Hunks Hauling Junk and Moving Seattle
🔧 Home Services · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
movers allegedly stole a gaming console during the moving process
Business reply on Google
Hello Jatin. I did speak with you and we did a thorough internal investigation with regards to your accusations as these are very serious. We have cameras in our trucks as well as at our place of business. We went through all of that and didn't see anything which could explain this disappearance. Your statement of "no support or action" is not correct. We took your accusation very seriously and acted accordingly. We encouraged you to file a police report as that would enable you to get Sony to identify the computer if it would get online again plus it would potentially get you access to footage from your building. We did everything we could. As explained to you, all of our staff is background checked before starting work with us. We are very sorry for this situation but unfortunately there is nothing to corroborate your claim.
Inaccurate inventory assessment led to undersized truck and excessive final charges.
Business reply on Google
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at +1 206-201-0541, we will do our best to help resolve your concerns.
Movers were inefficient and failed to complete the move on time.
Business reply on Google
Lauren Plude, We appreciate you taking the time to leave us such a great review. We are thrilled that you enjoyed your experience and our team will definitely be happy to read what you wrote. We put customer satisfaction as our top priority and your review proves our hard work does not go unnoticed. Thank you for the kind words and we’re truly grateful for amazing customers like you.
Damaged property and lost hardware with poor management resolution
Business reply on Google
Ammar, We want you to know that our team takes all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help resolve any other issues at +1 206-201-0541.
The company provided an excessively high price estimate for junk removal.
Business reply on Google
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at +1 206-201-0541, we will do our best to help resolve your concerns.
The moving crew displayed unprofessional behavior toward apartment complex staff.
Business reply on Google
Cameron Meyer, We are sincerely sorry to hear you did not have a better experience with our team. Please give us a call when you get a chance so we can connect you with management to discuss your experience further at +1 206-201-0541. We hope to hear from you soon.
company failed to issue a refund for a cancelled move
Business reply on Google
Shubham Agrawal, We’re so sorry to hear about your recent experience with our services. We would like to hear more about your experience in greater detail if you could please contact us at +1 206-201-0541 when you have a moment.
Poor packing quality resulted in damaged items and incomplete service.
Business reply on Google
Scott Tran, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern. We will address your concerns internally and use your feedback to make some improvements.
Excessive time required to obtain a service estimate
Business reply on Google
Amrita Kohli, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern. The moving industry in WA is regulated by the State and it is a requirement to perform estimates which are based on us "having eyes on" the items which are to be moved. Every move is unique so there is no way to do a "quick estimate" as you suggest. If we are to follow the rules and regulations of the State - which we do rigorously - then an estimate has to be done by having a full inventory and knowing all the logistics of the move. This can be a somewhat slow process but this ensures that both parties are prepared for the upcoming move and that expectations are aligned.
The company uses aggressive sales tactics and excessive follow-up communication.
Business reply on Google
Danielle Rodriguez, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience +1 206-201-0541 so that we can help resolve any other issues.
Inaccurate estimate resulted in incomplete move and abandoned furniture.
Business reply on Google
Anirudh J, On behalf of our CHHJ team, we want to truly apologize for any frustrations or inconveniences that may have transpired during your experience. We always strive to provide 5-star service and we’re saddened to hear that we didn’t meet our goal this time. We would like to discuss your experience with our team in more detail if you could please contact us at +1 206-201-0541. Thank you again for your feedback and we look forward to hearing from you.
Final price significantly exceeded the initial phone quote provided.
Business reply on Google
Bri L, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience +1 206-201-0541 so that we can help resolve any other issues.
Customer overcharged for services and received no follow-up from management.
Business reply on Google
Justin Pulley, Thank you for the 5-stars! We take pride in giving our customers the best service and we’re overjoyed to receive your compliments and appreciation. We’re incredibly grateful that you took the time to leave us this review and hope to serve you again in the future for any junk removal or moving needs.
Furniture damaged during delivery due to improper handling and inadequate coverage
Business reply on Google
Thomas Brelinski, we are sorry that the cough is damage but as we explained before, the cough was already packed and protected by someone else. A moving company cannot be liable for items packed by customer and this couch was prior moved with the same protection to different destination. Best regards
The service cost was significantly higher than expected.
Business reply on Google
Jayma Yancheck, On behalf of our CHHJ team, we want to truly apologize for any frustrations or inconveniences that may have transpired during your experience. We always strive to provide 5-star service and we’re saddened to hear that we didn’t meet our goal this time. We would like to discuss your experience with our team in more detail if you could please contact us at +1 206-201-0541. Thank you again for your feedback and we look forward to hearing from you.
Company exceeded the agreed price limit for moving services
Business reply on Google
Good afternoon, I have listening the call and the employee did no5 give you a quote just a price range that started at $149 size of a fridge. By the picture is clear is much more volume that a fridge, I will send you the call recording so hopefully you can remove this incorrect review.
Company added undisclosed fees and refused to refund the deposit.
Business reply on Google
Thank you for sharing your feedback. At College Hunks, we are committed to providing clear and transparent communication regarding all aspects of our services. We’d like to clarify the details of your booking: The job was booked 19 days prior to your move. An estimate outlining all costs was emailed to you at the time of booking. Our call center also confirmed all charges during the confirmation call. Additionally, our cancellation policy, including information regarding the down payment, was clearly stated in your email confirmation. Given these points, we believe the concerns raised in this review are based on a misunderstanding. We kindly request that you update or remove this review to reflect the accurate details of your interaction.If you have further questions or would like to discuss this matter, please don’t hesitate to contact us directly at [email protected] Thank you for allowing us to clarify this situation
Customer was charged more than expected for moving services.
Business reply on Google
Christine Allen, Our team strives to deliver a 5-star experience for our customers and we are truly sorry that this was not the case for you. We do charge a 2 hour minimum for these kinds of services plus a travel fee and this is explained beforehand. We did give you a discount and you paid $399 so to your statement above is inaccurate. We will address this matter internally with our team, but please feel free to reach out to us anytime to discuss this matter further.
Property damaged during move and company is unresponsive to claims
Business reply on Google
Hello Brad. We are hearing for the first time about a claim from social media. We did not receive any message from Corporate or directly from you. I spoke to the captain that did your move and he mention that the desk that was not assemble was part of a cubicle and the cubicle was throwed away, that's why it could not assemble anymore. All the other desk were assembled with the supervision of your team. Our manager sent you an email and hopefully we can solve your issue. Best regards
Final price significantly exceeded the initial phone estimate provided.
Business reply on Google
Avinash A, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at 206-201-0541.