Columbus Hilliard Hotel

Business reply on Google

Thank you for taking the time to share such a detailed account of your experiences. We sincerely apologize for the frustration and disappointment caused by the billing concerns and the way your most recent situation was handled. We understand how upsetting it would be to believe you had already paid for your stays, only to be told that additional nights were owed, particularly when you had transaction records available. We’re also sorry that you felt you were not given the opportunity to explain the situation or have your documentation properly reviewed. Your concerns regarding the additional charge and the lack of communication should be taken seriously. We also regret that you felt disrespected during your interaction with our staff and that you were uncomfortable with how your situation was discussed in front of others. Our goal is always to handle billing disputes professionally and respectfully. Because your concerns involve specific charges and payment records, we encourage you to contact management directly and provide your receipts and bank statements so the transactions can be thoroughly investigated and any errors addressed. We’re sorry that your experiences have left you

Business reply on Google

Thank you for taking the time to share your experience. We’re very sorry to hear about the situation you encountered upon arrival after your long drive and concert. We understand how frustrating and disappointing it is to travel several hours, arrive late at night with a confirmed reservation, and then be told there is no room available. That is not the experience we want for any guest, and we can appreciate how this would feel especially confusing given your prior communication with the property earlier in the day. Your feedback regarding reservation handling, communication, and check-in policies has been shared with hotel management and ownership for immediate review. Situations like this should be clearly communicated and handled with better coordination to avoid guests being inconvenienced after travel. We appreciate you bringing this to our attention and regret that your experience ended before your stay even began.

Business reply on Google

Thank you for taking the time to share such a detailed review. We are very sorry to hear about the multiple issues you experienced during your stay. What you’ve described—including non-functioning phone lines, repeated key card failures, lack of front desk availability, unresolved maintenance issues with the tub, and concerns about housekeeping service—is not acceptable and does not reflect the standard of service we expect to provide. We also understand how frustrating and exhausting it must have been to deal with these problems after long workdays. Your feedback regarding communication failures and reservation handling is especially concerning, and we have shared all of your comments with hotel management and ownership for immediate review and corrective action. Issues affecting guest access, safety, and basic in-room functionality require urgent attention. We truly regret that your experience was so disruptive and appreciate you bringing these matters to our attention.

Business reply on Google

Thank you for sharing your experience. We’re very sorry to hear about the overbooking issue upon arrival and the frustration this has caused, especially after booking in advance. We understand how upsetting it is to be told a reservation is no longer available when you did not cancel it yourself, and we also recognize how concerning it is to be charged a cancellation fee while being unable to reach the property for clarification. This is not the level of communication or service we expect. Your concerns regarding reservation handling, overbooking, and lack of response from the hotel have been shared with hotel management and ownership for immediate review. Situations like this should be addressed clearly and promptly, and guests should not be left without support or explanation.

Business reply on Google

Thank you for sharing your feedback. We’re sorry to hear that your experience and impression of the property did not meet expectations. We understand how important it is for guests to feel confident that online photos, branding, and property information accurately reflect what they will experience on arrival. Concerns about signage, presentation, and overall consistency are taken seriously, and your comments will be shared with management for review. We also appreciate you noting your concerns regarding the condition of the property and guest experiences reflected in other reviews. Feedback like this helps highlight areas where clearer communication and improvements may be needed. We’re sorry your visit left such a negative impression, and we appreciate you taking the time to share your thoughts.

Business reply on Google

Thank you for taking the time to share your experience. We are very sorry to hear about the multiple issues you encountered during your stay, including cleanliness concerns, plumbing problems, and the lack of follow-through on maintenance requests. What you described—especially being told there were no alternative rooms and then not receiving the promised maintenance response—is not acceptable and falls well below the standard of service we expect. We also understand how frustrating it must have been to find discrepancies between advertised amenities and what was actually available on-site. Your comments regarding room condition, drainage issues, and pool and facility availability have been escalated to hotel management for immediate review and corrective action. These are serious concerns, and they will be addressed with the appropriate teams. We sincerely apologize for the disappointment and inconvenience this caused and appreciate you bringing it to our attention so improvements can be made.

Business reply on Google

Thank you for taking the time to share such detailed feedback. We are very sorry to hear that your stay did not meet expectations and that several aspects of your room caused significant discomfort. What you described regarding the incorrect bedding configuration, lack of follow-through on your request, and the condition of the air conditioning unit is unacceptable. We also understand how frustrating it must have been to experience issues with multiple in-room amenities such as the alarm clock and television, especially when traveling with family. Cleanliness and maintenance concerns—particularly anything related to air quality or debris from the AC unit—are taken very seriously, and your comments will be escalated immediately to both housekeeping and maintenance leadership for full inspection and corrective action. The condition of the room you described does not reflect the standards we aim to uphold. We also regret the inconvenience of not having an easy way to contact the property afterward. That is something that should always be clearly available, and we will ensure it is addressed. We sincerely apologize for the frustration and disappointment this caused during your stay and

Business reply on Google

Thank you for taking the time to share your experience. We are very sorry to hear what happened upon your arrival after such a long drive. Being told your reservation was canceled at check-in—especially after traveling for hours and expecting to rest—is extremely frustrating and not the experience we want for any guest. We are also concerned to hear about the way the situation was communicated to you, as this does not reflect the professionalism or empathy we expect from our staff. While we’re glad you were able to find a resolution through your bank, we sincerely regret the stress and inconvenience this caused you and your family. Situations involving cancellations and room availability must always be handled with care, respect, and clear communication.

Business reply on Google

Thank you for sharing your experience. We are very sorry to hear that your reservation was canceled so close to your arrival, especially after a long drive. We understand how frustrating and upsetting it is to receive last-minute cancellation notice after receiving a confirmed booking. This is not the experience we want for our guests, and we recognize the inconvenience and stress this caused you and your family. Your feedback regarding communication and same-day cancellations has been escalated to hotel management and the appropriate booking channels for immediate review. Situations like this should be handled with clear communication and proper notice, and we regret that did not happen in your case. We sincerely apologize for the disappointment and disruption to your travel plans, and we appreciate you bringing this to our attention.

Business reply on Google

Thank you for sharing your experience. We are very sorry to hear what happened after your long drive and the inconvenience this caused your family. Being turned away due to overbooking—especially after being asked to return later in the day—is extremely frustrating and understandably disappointing. We also regret that the communication you received did not reflect the professionalism, clarity, or empathy you should expect in a situation like this. This is not the standard of service we aim to provide. Your feedback regarding how the situation was handled and the lack of timely communication has been escalated to hotel management for immediate review. Situations involving overbooking should always be addressed as early and transparently as possible, and we regret that did not happen in your case. We sincerely apologize for the stress and disruption this caused during your travels and appreciate you bringing it to our attention.

Business reply on Google

Thank you for taking the time to share your experience. We are very sorry to hear that your reservation was unexpectedly canceled on the day of arrival and that you were unable to reach anyone for assistance during that time. We understand how upsetting and disruptive this must have been, especially with travel plans tied to an event and no immediate support or alternative options provided. Situations involving same-day cancellations should always be communicated clearly and handled with proper guest support, and we regret that this did not happen in your case. We also understand your concerns regarding pricing and availability changes. While rates can fluctuate based on demand, your experience with the timing and lack of communication is not the level of service we aim to provide.

Business reply on Google

Thank you for sharing your experience. We are very sorry to hear that your reservation was canceled without prior notice and that you were not offered an apology or proper assistance upon arrival. We understand how frustrating and disruptive it is to arrive after booking directly and find that your room is no longer available. This is not the level of communication or hospitality we expect from our team. Your feedback has been shared with hotel management for immediate review so this situation can be investigated and addressed. We sincerely apologize for the inconvenience and stress this caused during your travels, and we appreciate you bringing it to our attention.

Business reply on Google

Thank you for taking the time to share your experience. We are very sorry to hear that your reservation was canceled without proper notification and that you were left without accommodations after being assured earlier that your booking was secure. We understand how upsetting and disruptive this must have been, especially after traveling and planning your stay in advance. Clear communication and reliable reservation handling are essential, and we regret that this was not your experience. Being told different information at different times is unacceptable and understandably frustrating. Your feedback has been escalated to hotel management for immediate review so this situation can be fully investigated. We sincerely apologize for the inconvenience, stress, and uncertainty this caused you, and we appreciate you bringing it to our attention.

Business reply on Google

Thank you for sharing your experience. We are very sorry to hear that your reservation was canceled without prior notice and that you only learned of the situation upon arrival late at night. We understand how frustrating and disruptive it is to arrive after booking directly through our website and not receive any advance communication, explanation, or assistance in finding alternative accommodations. This is not the level of service or professionalism we strive to provide. Your concerns regarding overbooking communication, notification procedures, and lack of support have been escalated to hotel management for immediate review. Situations like this should always be handled with transparency and proper guest assistance, and we regret that this did not happen in your case. We sincerely apologize for the inconvenience, stress, and disappointment this caused during your travels, and we appreciate you bringing it to our attention.

Business reply on Google

Thank you for taking the time to share your experience. We are very sorry to hear about the cancellation issue and the confusion surrounding your reservation, especially after you had already called to confirm earlier in the day. We understand how incredibly frustrating and stressful it must have been to arrive after a long drive and be told your reservation was no longer active, particularly after being assured it was still valid. The lack of clear communication and the inconsistency you were given is not acceptable and does not reflect the level of service we expect from our team. Your concerns regarding reservation handling, staff communication, and lack of assistance upon arrival have been escalated to hotel management for immediate review. Situations like this should always be handled with accuracy, transparency, and support for the guest, and we regret that this was not your experience.