๐จ Hotels & Travel ยท Dallas
total experiences
replied on google
AI-classified. Tap a category to filter the experiences below.
hazardous room conditions including drug residue and poor management response
Staff failed to assist guest after a fall in the lobby.
Hotel room contained mold, used needles, and stained linens.
Hotel has pest infestations, poor hygiene, and safety concerns.
Hotel has poor sanitation, pest infestation, and broken elevator access.
The hotel room was infested with cockroaches.
Strong odors and excessive noise prevented guests from sleeping.
Hotel refused refund after safety concerns and aggressive staff behavior.
room contained mold and multiple cockroaches
hotel failed to refund damage deposit and provided nonfunctional room amenities
Hotel property is dirty, poorly maintained, and lacks basic security.
The hotel room was unsanitary and the elevator was broken.
Unsanitary room conditions and unsafe environment at the hotel
assigned multiple rooms with missing bedding, trash, and broken fixtures
Hotel has broken amenities, pest infestation, and unsafe environment.
The hotel rooms were dirty and the room type was incorrect.
Hotel rooms have broken furniture, poor cleanliness, and missing amenities.
Business reply on Google
Thank you for the feedback regarding your recent stay at our property. We apologize that we did not meet your expectations in several areas. We take our guest comments very seriously. We have taken note of the issues and are working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.
hotel room has a severe cockroach infestation
Business reply on Google
Thank you for the feedback regarding your recent stay at our property. We apologize that we did not meet your expectations in several areas. We take our guest comments very seriously. We have taken note of the issues and are working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.
Hotel rooms were unsanitary and management is unresponsive regarding a refund.
Business reply on Google
Thank you for the feedback regarding your recent stay at our property. We apologize that we did not meet your expectations in several areas. We take our guest comments very seriously. We have taken note of the issues and are working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.
Hotel room had bugs causing a life-threatening medical emergency