Comfort Inn Indianapolis East
🏨 Hotels & Travel · Indianapolis
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
undisclosed deposit not refunded within the promised timeframe
The hotel room bed is damaged and uncomfortable.
Business reply on Google
Dear Mr. Toney, Our records indicate that you have never stayed at our property. Our hotel is newly renovated and equipped with new bedding.
Uncomfortable furniture, poor breakfast quality, inconsistent pricing, and faulty remote…
Hotel failed to honor the confirmed reservation for eighteen rooms.
Hotel failed to provide refund after cancelling reservation for school group
Hotel refused to extend stay at original rate and required room change
Staff monitored guest during breakfast and entered room without consent.
Unsanitary room, foul elevator odor, expired food, and lack of hot water.
Hotel refused corporate rate and misrepresented room bed sizes and pool.
Business reply on Google
Dear Robbie: My sincere apologies for your disappointment. As we spoke when you confirmed the reservation, you did say that you were using the room for business purposes. As we understand your company specifically allows the negotiated rate for business purpose not leisure. When you brought your family in after you checked in it was a breach of your company contract. Also, all booking sites does show that the hotel has two full-size beds in the room. Our staff also tells our guest that they are booking two full-size beds. We are sorry that you are disappointed with our pool-size. We appreciate you choosing our hotel. We believe in doing fair business.
Poor quality towels, broken shower head, and uncomfortable bed sheets.
Business reply on Google
We do not subscribe to any services that generate false reviews or eliminate bad reviews. We sincerely are here to provide great accommodations. We will meticulous go over the issues you described above and improve upon it as soon as possible. We greatly appreciate you taking the time to provide such detailed feedback regarding your stay. We regret that you had an unpleasant stay. We hope that we can provide you with a superior experience the next time you stay with us.
Vehicle broken into and items stolen in hotel parking lot
Room size and amenities did not match the booking description.
Staff repeatedly ignored privacy signs and forced guests to vacate rooms.
Manager was argumentative and used offensive language toward the customer.
Business reply on Google
Dear Ms. Banks: Thank you for appreciating our clean rooms. We want to keep providing clean comfortable service to all of our guests. We urge our guests to be respectful of great hospitality so that we can continue to serve everyone in the same great manner. Best of Luck!
Hotel amenities were missing and room cleanliness was poor.
Room amenities and bed sizes do not meet guest expectations.
Business reply on Google
Hello Ms. Crouse: I am so sorry that we disappointed you on our pool policy. Believe me nothing is more important to us than satisfying our guests needs, however we just got a warning from our City Health Inspector yesterday, because we let someone into the pool during closed hours and the chemical process had not completed. If we get another warning they might shut the pool down and then we would inconvenience all of our guests. We understand your frustration and we definitely will work with the health department to see if we can come up with a better solution so that we do not have to be so stringent. Again, I extend our deepest apology for not meeting your needs. Feel free to call me if you want to discuss anything other concerns. Respectfully, Hina Patel General Manager Comfort Inn East 2295 N. Shadeland Ave. Indianapolis, IN 46219 317-359-9999
Room type discrepancy and recurring electrical issues during stay.
Business reply on Google
Dear Lanina: I am 100% sure that you did not stay with us. First of all I do not find you in my guest data base. Our hotel do not have suites we have standard two beds or king size bedrooms. Our rate has never been as high as $200. And if I look at my records, we have not had the need to switch anyone's room three times in 1 stay. I am very concern about your review so feel free to call me at 317-359-9999 so that we can discuss this matter further and come up with a resolution. Sincerely, Hina
Excessive noise and unprofessional behavior from front desk staff.
unsanitary bedding and multiple room access and equipment failures
Malfunctioning climate control and excessive noise due to poor door insulation.