Comfort Inn JFK Airport
🏨 Hotels & Travel · Jamaica
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor room quality, excessive noise, and low-quality toiletries provided.
Staff provided broken room and made unprofessional personal insults to guests.
Business reply on Google
Thank you for describing your experience in such detail, Scott. We are genuinely sorry for how your visit unfolded, from the issues in your room to the way your requests were met by our Front Desk team. The behavior and remarks you described fall far short of the welcoming environment we want to create, and we are deeply troubled to know how you were treated. Your feedback will be addressed directly with our Guest Relations team as well as management, as it is important that we learn from this. We appreciate you bringing these matters to our attention.
Small room size and frequent elevator malfunctions at the hotel.
Business reply on Google
Thank you for taking the time to share your experience, Ammar. We are truly sorry your visit was so disappointing. The concerns you described with your room, the elevators, and parking made for a very challenging stay, and that is not what our team wants for any guest. Your feedback has been shared with our housekeeping and engineering teams, as well as our Guest Relations team, so we can address the issues you encountered. We appreciate you bringing these matters to our attention and giving us the chance to improve.
Unpunctual shuttle, disinterested staff, faulty card machine, and cramped room space.
Hotel refused to honor a valid reservation at the booked rate.
hotel failed to return the required security deposit after stay
Business reply on Google
Спасибо, что нашли время поделиться своим опытом, Шохида. Мы искренне сожалеем о проблеме с вашим депозитом и о том, что ваше пребывание было омрачено как расположением отеля, так и постоянным шумом от аэропорта. Наша команда по работе с гостями изучит описанную вами ситуацию с возвратом средств, и мы понимаем, насколько это было неприятно для вашей семьи. Мы ценим, что вы обратили наше внимание на эти проблемы.
The hotel room was unsanitary and the staff refused a refund.
Poor room cleanliness, bathroom flooding, and lack of parking facilities.
Hotel failed to provide booked room type and had maintenance issues.
Business reply on Google
Kenneth, we are sorry that your experience included so many challenges during your visit. The difficulties you described with your reservation, arrival, and access to transportation are not what we want for our guests. We appreciate your comments about our team at the front desk and breakfast, and we will be sure to share your feedback with the appropriate departments. Your notes about the entryway, public transport access, and guest room will be discussed within our housekeeping and engineering teams to help us improve for future guests. Thank you for taking the time to share such a detailed review.
Hotel charged the wrong credit card and refused to correct it.
Business reply on Google
Yvette, we are truly sorry your experience was so disappointing, especially during such a difficult time for you and your family. Having limited food options and parking, as well as a frustrating experience at our front desk, is not the impression we want to leave. Your comments have been shared with our Guest Relations team so we can address the issues you described and provide additional training where needed. We appreciate you letting us know, and we are grateful for the opportunity to improve.
The hotel room was unsanitary with dirty sheets and leftover food.
Business reply on Google
We are truly sorry, Catherineh, for the condition of your room and the service experience you described. Finding your guest room in that state is unacceptable, and we understand how frustrating and uncomfortable this must have been. Our housekeeping and Guest Relations teams will look closely at what happened so we can address these issues directly with those involved. Thank you for sharing what you experienced. We are grateful for the chance to learn from this and make needed improvements.
Hotel heating failed and customer was incorrectly billed for extra nights.
Business reply on Google
J, thank you for taking the time to describe your recent visit. We are sorry you experienced challenges with your room and with your billing. Our engineering team will review the heating and cooling concern you mentioned, and our Guest Relations team will look into the billing matter. We appreciate you bringing these issues to our attention.
HVAC system malfunctioned and staff resisted early checkout request
Staff failed to assist elderly guest with luggage during inclement weather
Business reply on Google
Greetings Estefania, Thank you for bringing this to our attention. We are truly sorry to read about your mother’s experience and for the way it made you both feel. Hearing that she was left uncomfortable and unsupported, especially given her age and condition, is deeply concerning to us. Please accept our sincere apologies. After reviewing this matter internally, we cross-checked with our team and confirmed that there is absolutely no reason our shuttle driver should not have assisted any guest with their luggage — particularly an elderly guest. Assisting with baggage and ensuring safe drop-off is part of the level of care we expect from our staff at all times. We are equally concerned to hear that she felt unsupported upon arrival at the front desk. That is not the standard of hospitality we strive to provide, and we understand how upsetting this situation must have been for both of you, especially during an already stressful travel delay and in harsh winter conditions. We take feedback like this very seriously and are addressing it directly with the team to ensure our service standards are upheld consistently. If you are willing, we would truly appreciate the opportunity to conne
Rude staff and incorrect taxi fare information provided by the hotel.
Business reply on Google
Thank you, Hao, for taking the time to share your experience. We are truly sorry about the service interactions you described at our front desk, as well as the lack of clarity around your transportation. Our Guest Relations team will use your comments as we look at how we can better support our guests in the future. We appreciate the chance to improve.
Reception staff were aggressive and unprofessional during interactions.
Business reply on Google
Nuran, thank you for sharing your perspective. We’re sorry your stay didn’t meet expectations, and your comments will be reviewed with our team so we can address opportunities for improvement. We appreciate you taking the time to let us know about your experience.
The hotel room heating system is not functioning.
Business reply on Google
Ato, thank you for sharing your experience. We’re sorry your stay has been so uncomfortable and not what you expected, especially during such cold weather. Your comments about the room temperature and thermostat have been shared with our team for review. We appreciate your feedback and will use it to help us improve.
Hotel room heater was broken during extreme winter weather conditions
Business reply on Google
Ramandeep, thank you for sharing your experience. We’re sorry your visit wasn’t as expected, and your feedback is very important to us. Your comments have been shared with our team so we can address these concerns and improve moving forward.
Hotel shuttle service failed to transport guests as promised
Business reply on Google
<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Julia, gracias por compartir tu experiencia. Lamentamos que su estancia no haya estado a la altura de las expectativas, especialmente con el servicio de transporte. Sus comentarios se han compartido con nuestro equipo para su revisión y agradecemos que nos lo haga saber para que podamos trabajar para mejorar.</font></font>
Front desk staff was dismissive and unprofessional during check-in.
Business reply on Google
Sidhu, thank you for sharing your experience. We’re sorry your stay didn’t meet expectations, and your feedback about your interaction at the front desk has been shared with our team for review. We’re committed to providing attentive service and appreciate you taking the time to let us know about your visit.