Comfort Inn North/Polaris
🏨 Hotels & Travel · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle vandalism, facility damage, and lack of modern room amenities.
Hotel room infested with cockroaches and refund was never processed
Business reply on Google
Dear Shyann, We appreciate you taking the time to share your thoughts about your recent stay with us. We're glad to hear that our staff were friendly and helpful in getting you moved to another room. Upon inspection of that room, we did find stink bugs, which can be a nuisance, but they are completely harmless. We understand that it is very frustrating and can be intimidating and we are happy to hear that we moved you to a new room. We did reach out to booking.com to refund your first night. We did not receive a response from them. When booking with a third party we do not have your credit card information. Please reach out to booking.com to request a refund. They will call us to request a refund in your behalf, and we will happily refund the first night to them. Sincerely, Cheryl King Assistant Manager Comfort Inn North/Polaris
Unsanitary pool conditions and poor room maintenance.
Housekeeping request was ignored and staff was unprofessional.
Business reply on Google
Dear Geo, We truly appreciate the time you took to share your thoughts about your recent stay with us. We are so sorry that you felt that Jennifer was giving you an attitude and being dismissive about your request for housekeeping. She did try to find someone that could clean your room and unfortunately given the time of your request there wasn't anyone available to clean your room. I understand that she was able to give you clean linens to help refresh your room. While we always strive to maintain a friendly and approachable atmosphere, we recognize the importance of projecting a professional image. Rest assured, we will share your comments with our hotel management team for their consideration. Sincerely, Cheryl King Assistant Manager Comfort Inn North/Polaris
bedbugs found in the hotel room
Hotel refused refund for booking error and had cleanliness issues.
Business reply on Google
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn North/Polaris. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us and we hope you give us another chance in the future. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, JENNIFER KEENAN Comfort Inn North/Polaris
Inaccessible room, ADA non-compliance, and failure to provide housekeeping services.
Poor room maintenance, noise disturbances, and low quality breakfast food.
Presence of black mold and unsanitary pool conditions at the hotel.
The hotel room had a musty odor and required cleaning.
Room had mold, broken window, and compromised privacy.
Excessive noise levels and unfriendly staff during hotel stay.
unauthorized charges and unsanitary room conditions
Room double booking, key card failure, and excessive noise from neighbors.
The hotel room was infested with bedbugs.
Room contained water leaks and mold growth near the air unit.
Business reply on Google
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn North/Polaris. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. We are extremely sorry about the water leak. We are taking steps the remedy this issue. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Cheryl King Assistant Manager Comfort Inn North/Polaris
Vehicle break-in occurred in hotel parking lot due to security concerns.
Hotel room furniture and carpet were in poor condition.
Staff mistakenly harassed guests due to a room assignment error.
The room was unclean and the curtains and air conditioning failed.