Comfort Inn Phoenix
🏨 Hotels & Travel · Phoenix
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was infested with cockroaches in the bathroom sink.
Staff canceled a prepaid reservation due to discriminatory behavior.
Business reply on Google
Thank you for taking the time to leave an online review of our hotel property. We deeply apologize for the big inconvinience you and your family encountered at check-in. Unfortunatley it is hotel policy that all our guest have a photo ID and a Debit/Credit card at the time of check-in regardless of who is paying for the room. We hope everything worked out for you and your family and please know it was not our intention to make that moment more difficult in anyway, our emplyees were simply doing their job, We hope you have a good day. -Lizette
Hotel room was filthy, broken, and lacked adequate security measures.
Business reply on Google
Dear Guest, Thank you for taking the to review our Hotel Property. I apologize for the inconveniences you had at our Comfort Inn Hotel during your stay, we thank you for bearing with us as we work to fix these issues to better serve our future guest. We hope to see you again for a much better stay. -Lizette
Hotel room had poor maintenance and unclean bedding.
insufficient room supplies and poor staff responsiveness during hotel stay
Hotel charged for missed night and canceled the remaining reservation.
Business reply on Google
Thank you for sharing your experience with us, We sincerely apologize for the frustration you had when you arrived. We regret our communication did not meet your expectations. We hope you come back to see us again for a better experience. -Lizette
Hotel provided non-functional shower and refused a refund.
hotel lacked hot water, breakfast items, coffee, and clean washcloths
The hotel room was dirty with mold and poor maintenance.
The hotel room was filthy and the manager refused a refund.
Business reply on Google
Thank you for taking the time to leave an onlone review of our Hotel Property, we apologize for failing to meet your expectations. We deeply regret there was so many issues with your stay and thank you for bearing with us as we work on these issues. -Lizette
Room in disrepair with poor cleanliness and broken elevator.
Hotel lacks hot water, has poor cleanliness, and unprofessional management.
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the frustration and discomfort you encountered during your stay. Being without hot water and feeling unheard is understandably upsetting, and we regret our communication did not meet your expectations. Please know that maintenance issues are addressed as quickly as possible, and your feedback regarding service, and our hotel conditions has been shared for immediate review. This is not the experience we want any guest to have. I appreciate you bringing these concerns to our attention, as they help us improve. Best regards, Management
Hotel has broken amenities, lack of hot water, and safety concerns.
Business reply on Google
Thank You for taking the time to leave a review of our Hotel Property. On behalf of the entire staff, I apologize for failing to exceed your expectations and thank you for bearing with us while work through these issues. We do appreciate you for the positive review on our friendly staff and We hope to see you again soon for a much better experience! Kind regards, Ana - AGM
room is run down with maintenance issues and safety concerns
Hotel has safety hazards, broken amenities, and poor staff service.
Business reply on Google
Thank You for taking the time to leave a review of our Hotel Property, we appreciate any and all feedback. On behalf of our entire staff we do apologize for failing to exceed your expectations and being unable to provide you with all amenities. Thank you so much for bearing with us while we work on fixing the issues you encountered during your stay. We hope to see you again soon to provide you with a much better stay. -Lizette
Hotel lacked shampoo and had dirty pool and jacuzzi facilities.
Room was dirty with poor housekeeping and security issues.
hotel rooms were occupied or had a strong mildew odor
Bathtub accessibility issues and poor maintenance of hotel grounds.
Hotel failed to inform guests about a prolonged water outage.