Comfort Inn San Diego Airport At the Harbor
🏨 Hotels & Travel · San Diego
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Hotel refused to refund booking after third-party cancellation error.
Deceptive pricing, poor room condition, and unpleasant odors.
Business reply on Google
Hello Mark, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We take concerns regarding room condition, cleanliness, and odors seriously, and we've shared your comments with our management team for review. We would also like to clarify that the room rate charged matched the rate that was confirmed at the time of booking. The difference you referenced reflects applicable taxes and the refundable security deposit, rather than an increase in the nightly rate upon arrival. We understand that these additional charges can be frustrating if they are overlooked, and our team is always happy to review the reservation details with guests at check-in. While we regret that we were not the right fit for your stay, we appreciate you sharing your experience and wish you safe travels. Kind regards, Sonny
Hotel cancelled reservation due to unanswered phone call
Business reply on Google
Your reservation was canceled because you did not have a valid form of payment! The hotel attempted to contact you several times, sent text messages, left voice mail messages and received no response! After patiently waiting for a response, the hotel had no other choice but to cancel your reservation! When was the last time you successfully purchased something without paying for it?
The hotel room was dirty, musty, and had broken equipment.
The hotel room had a musty odor and uncomfortable mattress.
Rude staff, outdated facilities, loud air conditioning, and repetitive breakfast options.
Rude front desk staff and excessive noise from guests and traffic.
The hotel facilities require repairs and modernization.
The hotel room had a fruit fly infestation.
Business reply on Google
Dear Shawnalee, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, particularly regarding the fruit flies in your room and the service you received from our front desk team. This is certainly not the standard of cleanliness or guest care that we strive to provide. Please know that your comments have been shared with our housekeeping and management teams so we can address this matter immediately and ensure it does not happen again. We truly value your feedback and would appreciate the opportunity to restore your confidence in us on a future stay. Kind regards, Sonny
The hotel property is infested with insects and is very dirty.
Business reply on Google
This review contains serious allegations that are demonstrably false. Our reservation records clearly show that the individual who posted this review canceled their reservation prior to arrival and never checked in to the property. As such, this individual never stayed at our hotel and had no interaction with our staff, management, or facilities that would allow them to make the claims written in this review. The statements alleging unsanitary conditions, intoxicated management, and unprofessional staff are entirely unfounded and constitute false and damaging representations about our business and employees. Publishing knowingly inaccurate statements about a business that the reviewer never visited is irresponsible and potentially defamatory. This review has been formally reported to the platform as fraudulent and in violation of review policies, as it was posted by an individual who did not stay at the property. We have requested its immediate investigation and removal. Should these false and harmful statements remain published, we are prepared to pursue all legal remedies available to us, including actions related to defamation and business interference. We encourage prospective
unauthorized charge for damaged washcloths and poor customer service
Business reply on Google
Hello Jennifer, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations, particularly regarding the service you received upon arrival and during your follow-up call. This is certainly not the level of hospitality or professionalism we strive to provide. We regret that dining options were not communicated clearly, that your room had an odor, and that you felt uncomfortable with the condition of the bedding. We would have appreciated the opportunity to address these concerns during your three-night stay, as our team is always available to rectify issues with accommodations in real time; unfortunately, we were not made aware of these concerns while you were in-house. We are also very concerned to hear about your interaction with our team regarding the post-stay charge and the manner in which the call was handled. For clarification, the charge referenced was related to housekeeping reports of stained washcloths and bath towels. That said, the way this situation was communicated to you is unacceptable and does not reflect our service standards. Your feedback has been escalated to our management team for immediate review, in
Unjustified damage charge and unprofessional staff behavior regarding billing dispute.
Unexpected parking fees and misleading location description with cramped room facilities.
Strong chemical odors and safety concerns due to noise disturbances.
Water leak damaged clothing and room had poor sanitation and odors.
Room maintenance issues including peeling paint and poor air conditioning performance.
hotel room infested with cockroaches
Business reply on Google
Hello Jorge, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how upsetting it must have been. We’d like to clarify that when you brought this to our attention, our team immediately offered to move you to a different room as the first step toward resolving the issue. When that option was declined, we offered to have the room professionally treated in line with your comfort and preferences. At that point, our options to assist were limited by your understandable concerns, and we regret that we weren’t able to fully turn the situation around for you. This is not the experience we want for any of our guests, and we are working with our pest control partners to ensure all preventative measures are reinforced. We do hope you’ll consider giving us another opportunity in the future to provide a much better stay. Kind regards.
The bed linens were ripped and the room was outdated.
Room 102 had mold, pests, plumbing leaks, and poor staff communication.
Business reply on Google
Dear Sarah, Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition of your stay in Room 102 — your experience is far from the standard we aim to provide, and we sincerely apologize for the discomfort and frustration it caused. The issues you described, particularly in the bathroom and with the room's humidity, are unacceptable, and we take them very seriously. We are currently investigating the concerns you've raised — including maintenance problems, pest control, and water shutoff — to ensure they are addressed promptly and thoroughly. Additionally, we’ve initiated a review of our communication procedures to improve how we assist guests, regardless of language barriers. While we understand this experience was disappointing, we would greatly appreciate the opportunity to make things right. If you’re open to it, please contact us directly at [insert contact info], so we can discuss this further and work toward a resolution. Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to provide you and your family with a much better experience in the future. Sincerely,
unresponsive front desk and poor room conditions including broken air conditioning