Comfort Suites Humble Bush Intercontinental Airport

Business reply on Google

Dear Victoria, Thank you for sharing such detailed feedback. We are very sorry to hear about the experience you described, and we sincerely apologize for the many inconveniences you encountered during your stay. What you described does not reflect the standards we aim to uphold. We regret the confusion you faced regarding early check-in. Regardless of how a reservation is booked, every guest deserves clear communication and consistent service. We will be reviewing this situation with our team to ensure accurate and respectful handling of early arrivals. We also apologize for the condition and availability of amenities. The pool and breakfast offerings should be accurately represented, and we understand how frustrating it is to expect these amenities only to find them unavailable or poorly maintained. Your comments highlight areas where we need immediate improvement, and we will be addressing them with both our maintenance and management teams. Additionally, the cleanliness issues you mentioned—including the condition of the carpet—are unacceptable. We are reinforcing our housekeeping procedures to ensure rooms meet proper standards before guests are checked in. We appreciate you ta

Business reply on Google

Dear Williams, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is very important to us, and we deeply regret that we did not meet your expectations, especially in areas such as customer service, amenities, and overall guest experience. We are particularly concerned to hear about the inattentiveness at the front desk, the condition of the front entrance, and the poor quality of the Wi-Fi and television. These are not the standards we strive to uphold, and we understand how frustrating this must have been for you especially given your positive past experiences with Comfort hotels. Please know that your comments have been shared with our management and operations teams for immediate review and action. We are actively working on improvements, and your feedback helps us focus our efforts where they are most needed. Thank you again for your honesty, and we do hope to have the opportunity to better serve you in the future. Mehak Comfort Inn & Suites IAH Bush Airport - East

Business reply on Google

Dear Nisha, Thank you for taking the time to share your feedback. We're very sorry to hear about your son’s experience and the impression our property and service left during such a long and tiring day. Please accept our sincerest apologies for the condition of the room and the way the situation was handled at the front desk. What you described does not reflect the level of care and hospitality we strive to provide. We take all guest concerns seriously, and your comments have been shared with our management and front desk teams for immediate review and retraining where needed. We also understand your concerns regarding brand standards, and we will be evaluating this feedback closely to ensure we are meeting the expectations set by both our guests and the Choice Hotels brand. While we regret that your experience was disappointing, we do appreciate your honesty it helps us improve. We hope you might consider giving us another opportunity in the future to provide a much better stay. Mehak Comfort Inn & Suites IAH Bush Airport - East

Business reply on Google

Dear Noemi, Thank you for sharing your feedback. We're truly sorry to hear about your experience and that we fell short of your expectations in several areas. We understand your frustration regarding the deposit policy, which is in place for security purposes, but we recognize the importance of clear communication around it. We also sincerely apologize for the condition of the pool, room, and cleanliness standards you encountered this is not the level of service we aim to provide. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. As for the door issue and the lack of clean towels, we regret the inconvenience this caused during your stay. These are serious concerns, and we’re working to address them promptly. We’re disappointed that we did not provide the experience you expected, but we do appreciate you bringing these issues to our attention. Your feedback helps us improve, and we hope you might reconsider and give us another opportunity in the future. Mehak Comfort Inn & Suites IAH Bush Airport - East

Business reply on Google

Dear Guest, We are deeply sorry to hear about your experience. What you described is completely unacceptable and far below the standards we hold for our property and staff. A team member entering your room without permission is a serious matter, and we are investigating this incident thoroughly to understand what occurred and to ensure it does not happen again. We also apologize for the shuttle service not arriving as scheduled and for the inconvenience caused by the elevator issue. These failures are not reflective of the service we aim to provide, and we regret the impact they had on your stay. Your feedback has been escalated to our management team, and appropriate steps are being taken to address and correct each of these concerns. We truly appreciate you bringing this to our attention. Mehak Comfort Inn & Suites IAH Bush Airport - East

Business reply on Google

Dear Melissa, Thank you for taking the time to share your experience. We truly regret that your stay did not meet expectations and that your departure was marked by unnecessary frustration. We sincerely apologize for the inconvenience you faced during checkout, especially given the added stress of retrieving your cash deposit. You're absolutely right guests should be able to expect prompt and professional service at the front desk, especially during standard checkout hours. What you described is not reflective of the level of service we strive to provide, and we’re very sorry for the lack of communication and courtesy you encountered. Your comments have been shared with our management team, and we are addressing this with our front desk staff to ensure better coverage, especially during peak times, and to improve how we communicate with our guests in those moments. Thank you again for your feedback it’s important to us and helps us make the necessary improvements. While we're sorry we missed the mark this time, we hope you'll consider giving us another chance in the future. Mehak Comfort Inn & Suites IAH Bush Airport - East

Business reply on Google

Dear Emma, Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the inconvenience and frustration caused. The problems you described especially the non-functioning elevator, broken outlets, cleanliness concerns, and overall maintenance are unacceptable and not reflective of the standards we strive to uphold. We appreciate you bringing these matters to our attention, and we take them very seriously. Please know that your comments, along with the photos you referenced, have been shared with our maintenance and housekeeping teams for immediate review and action. We are also addressing the elevator issue with urgency to ensure it is resolved as quickly as possible. We understand your disappointment and regret that we did not provide the experience you expected and deserve. We hope you'll consider giving us another chance in the future so we can make things right. Mehak Comfort Inn & Suites IAH Bush Airport - East

Business reply on Google

Dear Elizabeth, We appreciate you taking the time to share your experience. We deeply regret the state of the property while you were visiting. We sincerely apologize for any inconvenience and frustration this has caused, but what you described is far below the standards we attempt to give. We have taken your issues extremely seriously, so please know that. The door lock, stairs, and shower facilities are among the maintenance and sanitary concerns you raised, and we are taking quick action to resolve them. Our housekeeping staff and management have also been informed of your comments in order to guarantee that prompt remedial action is done. We sincerely apologize for the impact this incident has had on your perception of our hotel and the Choice Hotels name. If you're willing, please get in touch with us directly. Mehak Comfort Inn & Suites IAH Bush Airport - East

Business reply on Google

Dear Tanya, We deeply regret the unpleasant experience you experienced while visiting. Your comments are quite alarming, and we sincerely apologize for not meeting your standards in a number of areas, such as communication, maintenance, and service. Please be aware that our team has received your feedback on the phone, shuttle service, room condition, and management reaction and will review it right away. We are actively trying to fix these issues, and what you described does not reflect the values we seek to follow. We regret that your stay was so disappointing and appreciate you bringing this to our attention. Although we can appreciate your displeasure, we sincerely hope you will think about giving us another chance to demonstrate our progress in the future. Mehak Comfort Inn & Suites IAH Bush Airport - East