Comfort Suites University
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel failed to address a reported bed bug infestation.
Business reply on Google
Dear Yasir Syed, Thank you for sharing your wonderful five-star rating. Your positive rating star means a lot to our team and motivates us to keep delivering great service. We hope to see you again on your next visit. Sincerely, Hotel General Manager. Comfort Suites University - Research Park.
Hotel staff was rude and dismissive during phone interactions.
Staff member allegedly made discriminatory comments and refused service to guests.
Business reply on Google
Dear Todd, Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing your concerns to our attention. Providing respectful and helpful service to every guest is very important to us, and we take comments like yours seriously. We would appreciate the opportunity to learn more about what happened and address your concerns appropriately. Please feel free to contact our management team directly so we can better understand your experience and work toward a resolution. Thank you again for your feedback. Sincerely, Guest Relations Manager
Hotel has pest infestation and poor sanitation standards.
Hotel had stained linens, pests, and unhelpful staff.
Business reply on Google
Dear Melissa Medina, We’re truly sorry to hear about your disappointing experience and the concerns raised regarding housekeeping, maintenance delays, and staff interactions. This is not the level of service we strive to provide. Your feedback is taken seriously and will be used to improve both responsiveness and guest care. We appreciate you sharing these details and hope you may consider giving us another opportunity in the future. Sincerely, Mary Guest Relation Manager.
The hotel room was dirty and required the guest to clean.
Unsafe hotel surroundings and poor quality of the bed.
Receptionist was unprofessional and ignored requests for assistance.
Business reply on Google
Dear Miller, Thank you for choosing to stay with us. We sincerely apologize for the unprofessional behavior and lack of assistance you experienced during checkout. Providing attentive service and a professional environment is our standard, and we are addressing this with our team. Your detailed feedback truly helps improve our services, and we hope you will give us another chance to provide the exceptional stay you deserve. Sincerely, Mary Guest Relation Manager.
Hotel has security concerns, unexpected deposit, and poor room maintenance.
Business reply on Google
Hello Brett Long, Thank you for sharing your feedback with us, and we sincerely apologize for the maintenance issues with the elevator and the condition of your room furnishings. We take your security concerns seriously and are working to address these property updates and clarify our deposit policies to ensure a more comfortable and transparent stay. Providing a well-maintained and reliable environment for our guests is our top priority, and we are committed to making the necessary improvements to our facilities. Sincerely, Mary Guest Relation Manager.
Hotel has poor maintenance, rude staff, and unsafe parking lot conditions.
Business reply on Google
Dear Queen TatiannaJ, Thank you for sharing your feedback with us. We sincerely apologize for the safety concerns and the unacceptable condition of your room, as the maintenance and cleanliness issues you described do not reflect our professional standards. Providing a high-quality guest experience is our top priority, and we are immediately addressing your comments regarding the rude service, breakfast quality, and property upgrades with our management team. We take your concerns very seriously and are committed to making the necessary improvements to ensure a more secure and comfortable environment for all our visitors. Sincerely, Mary Guest Relation Manager.
Housekeeping failed to clean the room for three days.
Business reply on Google
Hello Jin Hwang, Thank you for sharing your feedback with us. We sincerely apologize for the lack of housekeeping over the last three days and for the unprofessional treatment you received at our front desk. Providing attentive service and clean accommodations is our top priority, so we are addressing this with our management team immediately to ensure it doesn't happen again. Sincerely, Mary Guest Relation Manager.
hotel staff incorrectly evicted guest despite valid reservation confirmation
Business reply on Google
Dear Brandie Cameron, Thank you for sharing your feedback with us. We sincerely apologize for the unacceptable service and the disruptive check-out confusion that interrupted your workday and forced you to relocate. We are taking your comments regarding our staff's professionalism and reservation management seriously, as this level of rudeness and poor communication is not reflective of the hospitable environment we strive to maintain. Your experience is being used to implement immediate customer service training for our front desk team to ensure every guest is treated with the respect and courtesy they deserve. Sincerely, Mary Guest Relation Manager.
Hotel falsely claimed payment decline to resell room at higher rate
Business reply on Google
Dear Debbie Jenkins, Thank you for sharing your feedback with us. We sincerely apologize for the frustration regarding your reservation and the service you received, as we strive to handle every booking with transparency and professional courtesy. We are conducting a thorough internal review of this incident to ensure our billing and guest communication protocols are followed correctly and to provide a more reliable experience for all travelers. Sincerely, Mary Guest Relation Manager.
Staff locked guest outside in an unsafe parking lot at night.
Room keys, television, and noise issues were not addressed by staff.
Business reply on Google
Dear Mayo CRAWL, Thank you for sharing your feedback with us, and we sincerely apologize for the unprofessional service and the significant disruptions you faced with your room amenities and the noise levels in our parking lot. As a valued Diamond member, your experience is very important to us, and we are addressing these service failures and technical issues with our team to ensure we provide the high-quality, peaceful stay our loyal guests deserve. Sincerely, Mary Guest Relation Manager.
The hotel rooms were infested with roaches and had stained furniture.
hotel rooms infested with bed bugs and refund denied
Business reply on Google
Dear Yolanda Davis, Thank you for sharing your feedback with us. We’re glad Monique provided wonderful service, and we’ll be sure to pass along your kind words to her. We take cleanliness very seriously and have already scheduled a professional inspection to address your concerns and ensure a comfortable environment for all guests. Sincerely, Mary Guest Relation Manager.
Multiple facility maintenance issues and poor service during hotel stay.
Hotel smelled of marijuana and the elevator was broken.
Customer experienced double billing and discriminatory treatment by hotel staff.
Business reply on Google
Hello D Killingsworth, Thank you for sharing your feedback with us. We're deeply sorry to hear about your unpleasant experience, including the issues with staff behavior, the billing error, and the checkout on Christmas. We take these concerns very seriously and apologize for falling short of our standards. As a valued guest, we'll review your account to ensure better service and make improvements for everyone. Sincerely, Mary Guest Relation Manager.