Community Self Storage
🧰 Other Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer required police assistance to access unit after paying balance.
Business auctioned storage unit without providing prior notification.
inconsistent information regarding unit access hours
business uses bait and switch tactics regarding unit availability and pricing
Staff harassed customer and restricted facility access hours unexpectedly.
frequent and persistent billing errors on storage account
Broken gate and difficult parking and navigation at storage facility.
Automatic payment system fails to process monthly storage unit fees.
Business reply on Google
Thank you for the nice review.
frequent rent increases and recurring payment processing issues
Business reply on Google
Unfortunately our property taxes have gone up by 150% over the past four years. We refrained from raising the rent during the pandemic lockdown, but have had to raise the rent during 2021 just to pay the bills. You can feel good about the fact that the increase is going mostly to the public schools, the county and the city.
Reserved truck and equipment were unavailable upon arrival.
Business reply on Google
Sorry about your poor experience. We have had a lot of trouble with corporate UHAUL over-reserving and over-promising equipment.
Reserved truck was unavailable and staff provided no assistance.
Business reply on Google
Corporate Uhaul will often give people reservations for vehicles that we do not actually have. I am sorry that you had this experience.
Broken elevator, rude staff, and recurring billing system errors.
Business reply on Google
I am sorry that you have not been having a good experience. The third floor elevator button is fixed and I have asked the staff to be more careful with your payments.
recurring autopay failures and unresolved late fee charges
Customer has not received a promised partial refund for broken truck.
uncommunicated reservation change and unprofessional staff behavior
Staff member verbally harassed customer and family at the facility.
Staff member was verbally aggressive and unprofessional regarding a dumpster fee.
Reserved truck was given to another customer without notice
Reserved truck was given away to another customer without notification.
Staff provided poor customer service and were rude to the customer.