Concentra Urgent Care
🩺 Health & Wellness · 500 N Capitol Ave Ste A Ste A · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unprofessional staff behavior and lack of proper facility amenities
Staff engaged in unprofessional behavior and discussed patient medical history publicly.
Staff member disclosed private medical information in the waiting room.
repeated failures to process pre-employment drug screening samples
Excessive wait times and concerns regarding privacy and data security practices.
Staff refused drug test completion due to insufficient sample volume.
Staff failed to inform customer that the office was closed.
Doctor allegedly falsified medical records and discriminated against the patient
Front office staff displayed unfriendly and unprofessional behavior.
lab failed to contact patient to authenticate prescription after nine days
Long wait times and incompetent staff during blood draw procedure.
The clinic fails to honor scheduled appointments for walk-in patients.
Business reply on Google
Hi Marcus, sorry to hear you had a negative experience. Sometimes, people walk in that we need to prioritize, such as an injury. That can account for the fact that there may be a wait for others. We appreciate you mentioning that they were "friendly." We appreciate you and your review. Have a great day!
Doctor required an unnecessary and expensive sleep apnea test for CDL.
excessive wait time for a drug screening and physical
Business reply on Google
Hi McKenzie. We understand your frustration with the wait time. We cannot predict the amount of traffic that comes in and sometimes things move slower than everyone likes. We do appreciate your time and thank you for the review.
Unprofessional transportation driver and poor management response regarding patient…
Doctor failed to provide effective treatment or recovery plan for injury.
The patient experienced a two hour wait for a simple injection.
Business reply on Google
Hi Jason, sorry to hear about your experience. We are glad our staff made it a little better! Have a good day. - Nova
Staff failed to complete required testing before closing time.
Doctor provided inadequate examination and failed to address patient symptoms
excessive wait times and lost paperwork at urgent care facility